T40 Technologies

• Develop and implement a comprehensive social media strategy aligned with business and marketing goals • Manage and grow all social media platforms (e.g., LinkedIn, Twitter/X, Instagram, Facebook) • Create, curate, and publish engaging, high-quality content (graphics, videos, captions) • Plan and execute social media campaigns to drive engagement, traffic, and conversions • Monitor trends, audience behavior, and competitor activities to inform content strategy • Analyze performance metrics (engagement, reach, CTR, conversions) and optimize campaigns accordingly • Manage social media calendars and ensure consistent posting schedules • Engage with followers, respond to comments/messages, and manage online community interactions • Collaborate with design, product, and customer success teams to create relevant content • Oversee paid social media campaigns and optimize for ROI • Manage brand voice, tone, and reputation across all digital platforms • Track and report on KPIs, providing actionable insights to improve performance.

• Serve as the primary point of contact for customer inquiries and support requests. • Assist in onboarding new customers and providing product demonstrations. • Address customer concerns, resolve issues, and provide timely solutions. • Proactively engage with customers to ensure their success and satisfaction. • Collaborate with cross-functional teams to ensure smooth customer experiences. • Monitor customer usage and identify opportunities for product adoption and expansion. • Maintain accurate and up-to-date customer records and interactions in CRM software. • Collect and analyse customer feedback to drive product improvements. • Contribute to the development of customer support resources and knowledge base.