SUNLIGHT BATTERIES USA INC

Role Description The Area Service Manager (ASM) is responsible for developing, enabling, and strengthening the dealer service network within an assigned geographic territory, which may include portions of the United States, Canada, and/or Mexico. This role focuses on equipping dealers to independently resolve battery and charger-related issues through training, technical coaching, and onsite field support, while serving as the primary escalation point for complex service challenges. Key Responsibilities - Dealer Service Development & Support - Promote safe service practices and ensure compliance with company standards and regulatory requirements. - Train and coach dealer technicians, service managers, and parts teams on: - Battery and charger diagnostics, repair methods, and preventive maintenance. - Sunlight business processes, including warranty procedures, parts ordering, and maintenance documentation. - Develop dealer capabilities to reduce reliance on factory intervention for field issues. - Support dealer onboarding and skills development for new products, tools, and service procedures. - Identify dealer capability gaps (technical skills, tooling, staffing, or processes) and implement action plans to address them. - Technical Support & Escalation Management - Provide regional technical support for battery and charger systems, including troubleshooting, root cause analysis, and corrective action guidance. - Serve as the primary escalation point for complex or recurring technical issues that exceed dealer-level capability. - Collaborate closely with Engineering, Product Support, Warranty, Quality, and Product Management teams to drive timely and permanent solutions. - Review service cases, failure reports, warranty trends, and repair quality to improve first-time fix rates. - Support critical customer situations as needed to protect equipment uptime and customer confidence. - Regional Partnership & Performance Support - Build and maintain strong working relationships with dealer leadership and service teams across the territory. - Partner with sales and account teams to support growth while maintaining service excellence and customer satisfaction. - Assist dealers in improving service processes, communication practices, and escalation discipline. - Support rollout of service campaigns, product updates, and technical bulletins. - Represent the company professionally in the field and act as a trusted technical advisor to the dealer network. - Market Intelligence & Data Capture - Collect and document field data related to product performance, common failure modes, dealer readiness, turnaround times, and customer pain points. - Provide structured feedback to internal teams, including Service, Engineering, Product Management, Sales, and Warranty. - Identify regional trends and recommend actions to improve service coverage, training priorities, parts strategies, and product support. - Maintain accurate records of dealer visits, technical interventions, training completion, and issue trends. - Use data-driven insights to support regional planning and measurable performance improvement. Qualifications - Required - High school diploma or GED. - 4+ years of hands-on experience with DC power systems, industrial or forklift batteries, and chargers. - Preferred - 2–4 years of experience supervising or leading field service teams. - Preferred Skills & Competencies - Working knowledge of electrical safety standards and regulations (e.g., NFPA 70E, OSHA 29 CFR 1910). - Strong customer service, interpersonal, and communication skills. - Mechanical aptitude and basic electrical troubleshooting skills, including: - Reading electrical schematics. - Using multimeters and test equipment. - Performing load and capacity testing. - Replacing components in battery and charger systems. - Basic computer proficiency, including Microsoft Office, email, and service documentation systems.

Role Description If you thrive on being in the field, enjoy solving complex technical challenges, and take pride in supporting customers wherever the work takes you, this role is for you. The Senior Motive Power Technician is a highly experienced, field‑focused technical expert responsible for advanced service, diagnostics, installation, and maintenance of industrial motive power battery systems and chargers. This role supports customers across multiple sites and regions based on business needs, with approximately 75% travel. When not in the field, the technician will support shop activity, training, and technical leadership initiatives. This position serves as a technical leader and mentor, representing the company at customer sites and ensuring work is executed safely, professionally, and to the highest technical standards. Qualifications - High school diploma or GED. - 3+ years of hands‑on experience servicing industrial DC power systems, including forklift or motive power batteries and chargers. - Strong working knowledge of: - DC electrical systems - Single‑ and three‑phase industrial chargers - Battery testing, diagnostics, and maintenance methods - Proficiency with testing equipment such as digital multimeters, hydrometers, and load banks. - Demonstrated ability to work safely around energized electrical equipment and high‑energy battery systems. - Valid driver’s license with an acceptable driving record. - Willingness and ability to travel approximately 75% of the time to support customer sites based on business needs. Requirements - Prior experience in a senior, lead, or field service role within motive power, material handling, telecom/UPS DC systems, or related industries. - Experience working with both lead‑acid and lithium battery technologies. - OEM or industry training/certifications related to motive power systems, chargers, and battery safety. - Working knowledge of OSHA general industry electrical safety, lockout/tagout requirements, and battery‑room safety guidelines. - Basic computer skills for documentation, email, and use of service or ERP systems. Benefits - Regularly lift and handle equipment and components weighing 50–75 lbs with proper tools and assistance. - Work in diverse environments, including: - Warehouses - Manufacturing facilities - Customer battery rooms and equipment areas - Ability to stand, walk, bend, kneel, and work in confined or industrial spaces. - Willingness to work overtime, irregular hours, and participate in on‑call coverage to meet customer needs. - Comfortable with frequent travel, overnight stays, and changing work locations. Core Competencies - Advanced troubleshooting and diagnostic capability. - Strong safety mindset and attention to detail. - Customer‑focused communication skills. - Leadership and mentoring ability. - Self‑motivated, organized, and capable of working independently in a field‑based environment.

Job DetailsJob Location: Lewisville - Lewisville, TX 75056Position Type: Full TimeEducation Level: 4 Year DegreeTravel Percentage: Up to 50% Regional Sales Manager: Montana, Wyoming, Idaho, Nevada, Utah, Colorado, Arizona & New Mexico Location: Remote (with Travel) Department: Sales Reports To: Director of Sales Who we are: Sunlight Batteries USA is part of Sunlight Group, a world-leading technology company providing innovative industrial and off-road energy storage solutions with over 30 years of experience in more than 115 countries. We specialize in the development and production of lead-acid and lithium-ion batteries for industrial mobility, leisure mobility, and ESS applications. The Sunlight and Triathlon businesses in the Americas are on a journey to achieve $1bn in revenues in the coming years across the Industrial Mobility and Energy Storage System sectors. Job Summary: The Regional Sales Manager is responsible for driving sales growth and market share within an assigned region for battery products and solutions. This role involves developing strategic sales plans, managing key accounts, and leading a regional sales team to achieve revenue targets while ensuring exceptional customer satisfaction. Key Responsibilities: Sales Strategy & Growth: Develop and execute regional sales strategies aligned with company objectives. Identify and pursue new business opportunities across motive power and energy storage markets. Account & Relationship Management: Manage and grow relationships with distributors, OEMs, and end-users. Provide technical guidance and product expertise to customers and partners. Market Intelligence: Monitor market trends, competitor activities, and customers’ needs to inform strategy. Share insights with internal teams to support product development and marketing initiatives. Reporting & Forecasting: Prepare accurate sales forecasts, reports, and performance metrics. Track KPIs and ensure achievement of regional targets. Cross-Functional Collaboration: Collaborate with marketing, operations, and service teams to ensure customer satisfaction. Industry Representation: Represent Sunlight Batteries USA at trade shows, industry events, and customer meetings. Core Competencies: Strategic Thinking: Ability to develop and execute effective regional sales strategies. Leadership: Inspires and motivates teams to achieve goals and fosters a high-performance culture. Customer Focus: Builds strong relationships and delivers exceptional value to clients. Technical Expertise: Understands battery technology, motive power, and energy storage solutions. Negotiation & Closing Skills: Secures favorable terms and successfully closes deals. Market Analysis: Uses data and insights to identify growth opportunities and competitive advantages. Communication & Presentation: Clear, persuasive verbal and written communication skills. Adaptability: Thrives in a dynamic, competitive market environment and adjusts strategies as needed. Collaboration: Works effectively across departments to ensure customer satisfaction and operational success. QualificationsQualifications: Bachelor’s degree in Business, Engineering, or related field (MBA preferred). 5–7 years of sales experience in battery manufacturing, energy storage, or related industry strongly preferred. Proven track record of meeting or exceeding sales targets. Excellent communication, negotiation, and presentation skills. Strong technical aptitude and ability to explain complex solutions. Proficiency with CRM systems and Microsoft Office Suite. Willingness to travel extensively within the region.

Job DetailsPosition Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $100,000.00 - $120,000.00 SalaryTravel Percentage: Up to 50% Job Shift: DayJob Title: Regional Sales Manager Location: United States (Remote with Travel) Reports to: Director of Sales About Sunlight Batteries USA Sunlight Batteries USA is a global leader in industrial energy storage solutions, dedicated to delivering innovation, quality, and service. Our motive power products—including lead-acid and lithium batteries, chargers, and comprehensive service offerings—empower businesses to operate more efficiently across a wide range of applications. Position Overview The Regional Sales Manager will drive revenue growth and market share within the assigned region by developing strategic relationships, managing key accounts, and leading sales initiatives. This role requires a results-driven professional with strong technical knowledge of industrial batteries and energy storage solutions, combined with exceptional leadership and customer engagement skills. Key Responsibilities Develop and execute regional sales strategies aligned with company objectives. Identify and pursue new business opportunities across motive power and energy storage markets. Manage and grow relationships with distributors, OEMs, and end-users. Provide technical guidance and product expertise to customers and partners. Monitor market trends, competitor activities, and customers’ needs to inform strategy. Prepare accurate sales forecasts, reports, and performance metrics. Collaborate with marketing, operations, and service teams to ensure customer satisfaction. Represent Sunlight Batteries USA at trade shows, industry events, and customer meetings. QualificationsQualifications Bachelor’s degree in Business, Engineering, or related field preferred. 5+ years of sales experience in industrial batteries, energy storage, or related sectors. Proven track record of achieving and exceeding sales targets. Strong technical aptitude and ability to explain complex solutions. Excellent communication, negotiation, and presentation skills. Ability to travel extensively within the region.