Sterling

• Lead and Build the Team (the “coach”) • Architect and Engineer the Platform (the “player”) • Strategy and Business Alignment • Governance, Security, and Compliance

• Providing a best-in-class service experience to the Sterling Brokers book of clients and plan members • Supporting day-to-day inquiries and escalations from your clients and members • Answering questions about benefit coverage, claims processes, registration, and insurance carrier rules • Supporting escalations from clients and members to ensure a swift resolution • Participating as an active member of our CSS Team which meets daily to ensure alignment on priorities and support any issues that arise day to day • Contributing to cross-functional initiatives to innovate and improve our client journey, SCB products, and other improvement initiatives • Other duties as assigned