STAT Recovery Services

Who is STAT?   We are a technology-enabled financial operations partner, dedicated to helping retail suppliers and vendors drive value through deep expertise, ensure transaction accuracy using cutting-edge technology, and strengthen their financial operations with a white-glove approach. Our vision is to empower the world’s leading brands to elevate profitability through operational precision, innovative financial solutions, and a workplace culture that inspires our people and partners to achieve excellence. Culture at STAT STAT is a fast growing, tech enabled services company headquartered in Bentonville, Arkansas with a team that spans across the U.S. We have built a strong foundation and continue to grow with purpose, guided by our vision to empower retail suppliers and vendors through innovation and excellence. Our culture thrives on collaboration, inclusivity, and connection. We believe the best results happen when every team member feels empowered to lead, contribute, and bring their unique perspective to the table. As a remotely distributed company, we make it a priority to stay closely connected by celebrating milestones, birthdays, and big wins together no matter where we are. At STAT, you’ll find a team that works hard, has fun, and supports one another every step of the way. We’re ambitious, driven, and passionate about the work we do, but just as importantly, we’re kind, approachable, and genuinely excited to grow together.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Project Manager at STAT, you will be responsible for overseeing the planning, execution, and delivery of various technology projects within our organization. You will work closely with cross-functional teams including software engineers, designers, product managers, and other stakeholders to ensure that projects are completed on time, within budget, and according to specifications. - Develop comprehensive project plans outlining project scope, objectives, timelines, resources, and milestones. - Create and maintain project schedules, identifying critical paths and dependencies. - Lead cross-functional project teams, providing clear direction, motivation, and support to team members. - Foster a collaborative environment and facilitate effective communication among team members. - Identify potential risks and issues that may impact project delivery and develop mitigation strategies. - Proactively address challenges to ensure timely resolution and minimize project disruptions. - Allocate resources effectively to ensure optimal utilization and productivity. - Monitor resource availability and adjust project plans as necessary to accommodate changing priorities. - Serve as the primary point of contact for project stakeholders, providing regular updates on project progress, status, and key milestones. - Manage stakeholder expectations and address any concerns or feedback in a timely manner. - Ensure that project deliverables meet quality standards and align with customer requirements. - Conduct thorough testing and validation to identify and resolve any issues or defects. - Identify opportunities for process improvement and optimization within the project management framework. - Implement best practices and lessons learned to enhance project efficiency and effectiveness. Qualifications - Bachelor's degree in Business, Finance, Computer Science, or related field. - Proven track record managing software/technology projects from initiation to delivery. - Strong proficiency with project management tools (Jira, Asana, or similar). - Excellent communication skills - ability to translate technical concepts for non-technical stakeholders. - Experience leading cross-functional teams without direct authority. - Analytical mindset with strong problem-solving abilities. Requirements - Agile/Scrum methodology experience (if you use those frameworks). - Budget management experience ($X - $Y project budgets). - Vendor/contractor management experience. - Technical background or ability to work closely with engineering teams. - Customer-facing experience in SaaS/tech environments. - Data-driven approach to project metrics and reporting. Benefits - Generous 401k match. - Comprehensive medical, dental, and vision coverage for employees and eligible dependents. - Disability and life insurance coverage. - Access to virtual healthcare resources. - Flexible paid time off policy. - Paid parental leave.

• Gain a comprehensive understanding of STAT services and products • Respond to and manage support tickets efficiently • Offer first-line diagnostic troubleshooting for software applications • Collaborate with development teams to relay software bugs and enhance products • Develop and maintain documentation for system troubleshooting and best practices • Diagnose and resolve complex issues with SQL queries and database performance • Implement data quality checks and balances using tools like KNIME, Alteryx, and MS Excel • Assist in the administration and monitoring of Azure cloud services • Support identity and access management tasks • Monitor and respond to security alerts from tools • Train and mentor engineering and cross-functional team members

• Engage, retain and expand your designated BOB • Develop and maintain close relationships with your clients to ensure that we are meeting and exceeding their expectations across all STAT service offerings • Maintain frequent contact with your portfolio of clients (approx. 50 accounts) on a regular basis (anywhere from daily, weekly or monthly touch points) depending on service scope via email, phone, and Zoom • Ownership of the client journey from the Sales > CX handoff and corresponding engagement, retention, expansion and revenue impact • Detailed internal account management, organization, and communication, along with service execution & monitoring to ensure value, retention, and excellent client experience • Cross collaboration with internal departments (Sales/Dev/Analysts/Product) to ensure a fluid client experience along with the execution of all client requests, questions, needs, and business goals spanning multiple retailers • Identify opportunities where we can provide additional value-add services to our clients and internally work with relevant departments to execute