Staffing Proxy

This is a remote position. ELEHEAR is a fast-growing innovator in the over-the-counter (OTC) hearing aid space, combining advanced AI-driven technology with a mission to make hearing care more accessible and affordable. With in-house R&D, manufacturing, and a collaborative team of engineers, audiologists, and support professionals, ELEHEAR is redefining how hearing care is delivered. By removing traditional barriers to access, ELEHEAR empowers more individuals to benefit from high-quality hearing solutions—because when people feel heard, life sounds better. Position Overview: ELEHEAR is seeking a licensed Audiologist in Texas to join its fully remote care team. This role is ideal for someone who enjoys blending clinical expertise with technology to deliver a modern, customer-centered hearing care experience. You will support patients remotely through hearing aid programming, education, and troubleshooting, while collaborating cross-functionally with customer support, product, and development teams. What makes this role unique: This is an opportunity to practice audiology in a fully remote setting while working at the forefront of the rapidly evolving OTC hearing aid space. You’ll play a direct role in expanding access to hearing care, while helping shape how technology and clinical support come together to improve patient outcomes at scale. Key Responsibilities: - Provide remote patient support via phone, email, and SMS - Perform asynchronous hearing aid programming and adjustments - Educate patients on hearing aid use, care, and maintenance - Troubleshoot device performance and connectivity issues - Assist patients with Bluetooth pairing and use of the ELEHEAR mobile app - Maintain accurate and detailed documentation of all patient interactions - Collaborate with customer service, marketing, and product teams to improve user experience and product performance - Deliver a high-quality, patient-centered experience across a wide range of technical comfort levels and age groups Requirements: - Doctor of Audiology (Au.D.) or equivalent - Active Audiologist license in Texas (required) - Minimum 1 year of hearing aid fitting experience - Preferred: Experience with remote/tele-audiology services - Preferred: Familiarity with platforms such as Aircall, Zendesk, WhatsApp, Calendly, or Google Drive - Preferred: Comfortable participating in occasional media opportunities or contributing to educational/marketing content (e.g., as a clinical spokesperson) Benefits: - Full-time schedule, Monday–Friday (standard business hours) - Medical, dental, and vision insurance - Retirement plan - Paid time off and holidays - Fully remote work environment - Opportunity to work at the forefront of OTC hearing care innovation