Succession Planning for Railroads Investing in the Next Generation (SPRING) LLC

• To collaborate with and support the company sale team maximise the sales potential of the company's Track Mounted Equipment product line. • To present and promote company products and services in a technical and engineering bias to the relevant bodies and people with our customer and potential customer portfolio. • Promote and portray company's expertise and excellence with existing and potential customers to improve their awareness of company’s development, design, and quality commitment. • To establish excellent customer relationships and provide a high standard of service to customers (both internal and external) in accordance with company policy. • Grow and retain existing accounts by presenting new solutions and services to clients. • Support technical assessment and documentation of customer requirements. • Evaluate compatibility of existing products against customer requirements. • Compile quotation proposals for Head of Business Development approval and Sales Team administration. • Work with technical staff and other internal colleagues to meet customer’s needs. • Represent product and business through attendance of exhibitions in the USA and Canada. • Technical support before and after product sales. • To carry out a contract / order review in accordance with documented company procedures. • Administer opportunities in the Customer Relationship Management (CRM) system. • Follow opportunities to closure, maximising conversion rate. • Handle objections by clarifying, emphasising agreements, and working through differences to a positive conclusion. • Ensure opportunities and leads in CRM system are kept up to date with probability of conversion, value and forecast conversion date to support production planning. • Arrange and participate in internal and external client debriefs. • Support the application for larger quotations through the SCAA process • Support annual and biannual sales budget setting process using market intelligence gathered through customer contacts • Flexibility: required to offer flexibility to conduct conference calls to suit the range of global time zones, including Europe and New Zealand. Note that this will require occasional commitment in the evening on weekdays. Regular hours worked in the evening can be subtracted from typical business hours.