SparkPlug

• Driving expansion and adoption of our software and services • Managing the onboarding process for each new customer • Assisting the sales team in driving and managing referrals • Reviewing the customer journey, identifying how it’s supported, taking a consultative approach in helping clients to overcome issues and achieve goals • Providing critical insights to the product team as a means to improve our developing platform • Maintaining customer health and introducing new, valuable features as they become relevant on the customer journey • Educating champions and their teams on the value of our product, and helping uncover use cases before they become emergencies • Working cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing • Achieve and exceed quarterly onboarding goals • Upselling existing accounts to more premium tiers

- Driving expansion and adoption of our software and services - Managing the onboarding process for each new customer - Uncovering business needs by driving strategic consultative discussions - Identifying and engaging decision makers to prove value while fostering adoption with champions - Assisting the sales team in driving and managing referrals - Reviewing the customer journey, identifying how it's supported, taking a consultative approach in helping clients to overcome issues and achieve goals - Providing critical insights to the product team as a means to improve our developing platform - Maintaining customer health and introducing new, valuable features as they become relevant on the customer journey - Educating champions and their teams on the value of our product, and helping uncover use cases before they become emergencies - Working cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing - Achieving and exceeding quarterly onboarding goals - Upselling existing accounts to more premium tiers