Sonalake

• Assist in monitoring and managing the day-to-day operations of our customers’ systems and services, ensuring that events are handled appropriately (working hours Mon-Fri 9-17:00 CET + 17-21:00 as an on-call support, additional on-call support on weekends and bank holidays 9-21:00 CET, extra paid) • Liaise with our development teams to resolve reported issues tracking faults on occurrence, follow through to resolution • Maintain and manage maintenance schedules, including running daily, weekly, monthly and annual maintenance processes • Manage the tracking and escalation of incidents and complete root cause analysis • Contribute to continual service improvement • Work within our support team covering out of hours support for our cloud operations • Coordinate with other teams to handoff build guidance to complete orders where managed service support is request • Coordinate with other services teams where cloud and virtualisation-specific issues are escalated • Advocate for customer needs within Sonalake • Prepare troubleshooting guides for other team members or customers

• Develop rock solid efficient server-side applications • Write clean, readable, well-commented, maintainable code • Work as part of a multi-disciplinary team with designers and other developers • Contribute to product innovation and our open source projects • Help evolve and improve our development standards, tooling, and processes