Solstice

• Support inbound call overflow and respond promptly to customer inquiries via phone, email, and chat. • Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives. • Maintain a thorough understanding of our services to assist customers effectively. • Keep accurate records of customer interactions, including details of inquiries, complaints, and actions taken. • Guide potential subscribers through the enrollment process, ensuring they understand and complete all necessary steps. • Verify and process enrollment forms, ensuring accuracy and completeness. • Assist customers with platform account setup and activation, troubleshooting any issues that arise. • Provide information on subscription plans, billing, and benefits to potential subscribers. • Document all activities in our customer system tools (SFDC, Zendesk) and in the Solstice platform. • Fully understand the solar industry, community solar market, the Solstice customer profile and value proposition.

• Support inbound call overflow and respond promptly to customer inquiries via phone, email, and chat. • Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives. • Facilitate customer enrollment process and verify enrollment forms. • Document all activities in customer system tools (SFDC, Zendesk).