Soapy Joes Group Inc

Description Temporary: up to six Months (Estimate May - October 2026) Pay Range: $21-$24 per hour Join a dynamic, fun team focused on driving positive customer experiences. A key part of this role is proactively retaining members considering cancellation by addressing their needs and demonstrating value. Creativity, quick thinking, and rapport-building are essential. Full-time, onsite at our Santee, CA Home Office with growth opportunities with a fast-growing company. Key Responsibilities: - Provide friendly interactions across multiple systems. - Update accounts, billing, and transactions accurately. - Handle multiple interactions via phone, email, chat, and reviews. - Make outbound calls for cross-sell, up-sell, and follow-up. - Process membership functions quickly to ensure satisfaction. - Investigate claims and communicate incident results effectively. - Follow procedures with a fun, adaptable attitude. - Write clear, professional emails for unique scenarios. - Support loyalty, referral, and member experience programs. - Overcome objections with resilience and solutions. - Explain billing and products clearly. - Contribute to scripts, macros, and training. - Escalate issues with insights, show proactivity. - Share feedback in focus groups for improvement. Requirements Job Requirements: - High school diploma or higher. - 2+ years customer service experience; call center experience a plus. - 2+ years CRM experience (eg. Zendesk, Salesforce). - Excellent communication skills; fluent in English; Spanish a plus. - Friendly, fun, personable, problem-solver. - Typical schedule is Monday to Friday, between 8:00 am and 5:00 pm. - Ability to work remotely if needed. Physical Requirements: - Physically able to sit for extended periods, operate computers and other electronic devices comfortably.? - Capable of moving about to access tools and office equipment when required.? - Ability to lift up to 50 lbs, and perform physical movements such as twisting, crawling, or reaching overhead when necessary. No staffing agencies or third-party recruiters, please.