Snic Solutions

• Provide first-line technical support for manufacturing software solutions, including Opcenter APS, MES, QMS, and related tools. • Diagnose and resolve software issues efficiently, ensuring minimal disruption to customer operations. • Collaborate with development and product teams to address complex technical challenges. • Assist in the implementation and configuration of software solutions to meet specific client requirements. • Conduct system testing, debugging, and validation during deployment phases. • Deliver end-user training on manufacturing software applications. • Develop and maintain comprehensive user guides, troubleshooting documentation, and FAQs. • Gather customer feedback to identify software improvement opportunities. • Ensure adherence to industry and client-specific compliance standards.