Synergy Solutions - Staffing and Executive Search

• Support and maintain the Customer/1 CIS application • Troubleshoot and resolve production issues in COBOL, batch jobs, and related components • Analyze billing, metering, payments, collections, and customer workflows • Implement small enhancements, fixes, and logic updates • Work with business users to understand issues and translate them into technical solutions • Ensure system stability, data integrity, and accurate billing operations • Participate in on-call or after-hours support rotations (if required)