Silver Cloud

• Lead HiBob implementation projects, ensuring on-time delivery, managing scope, timelines, and resources while adhering to project methodology and KPIs. • Act as the key point of contact for clients, taking a client-centric approach to understand their business goals and objectives, their system requirements, and advising on best practices for Bob configuration and optimisation. • Provide in-depth training and support to clients during implementation ensuring successful user adoption of the platform. • Provide guidance and support around data migration activities whilst ensuring data integrity. • Manage a detailed project plan, RAID logs and project status reports/updates to ensure the project status is communicated internally and externally. • Identify potential project risks and develop mitigation strategies to ensure project success, escalating to management when appropriate. • Work collaboratively with internal teams, including Sales and Marketing, and HiBob stakeholders to deliver exceptional service and resolve any client issues. • Support the Head of Practice to develop and grow the HiBob practice, including presales, recruitment, our service offering and process improvement. • Continuously seek opportunities to improve implementation processes, tools, and client engagement strategies. • Facilitate and drive own learning and development, keeping up to date on solution advancements.

• Provide consulting services to customers by gathering, analysing, and documenting reporting and integration requirements. • Act as a subject matter expert in Dayforce Reporting, Payroll, Workforce Management (WFM), Organisational Structure, and Integration solutions for all tasks related to Reporting and Integration. • Lead complex reporting and integration initiatives, providing advanced analysis, troubleshooting, and solution design support. • Translate business and customer requirements into scalable technical solutions and functional specifications. • Design, configure, and support Dayforce reporting and integration solutions, including exports, imports, XML integrations, API integrations, DF Link processes, and benefit carrier feeds. • Utilise Dayforce Integration Studio to build, troubleshoot, optimise, and maintain integration workflows and technical solutions. • Develop and maintain custom reports, calculated logic, data mappings, and export configurations within Dayforce. • Perform SQL coding and data analysis activities to support reporting, validation, troubleshooting, and reconciliation requirements. • Conduct customer workshops, consulting sessions, and technical discussions, ensuring all requirements, actions, and decisions are properly documented. • Partner with customers, vendors, and internal stakeholders to support end-to-end testing, issue resolution, and successful deployment of technical solutions. • Manage the end-to-end delivery of export and integration solutions, ensuring timelines, quality standards, and customer expectations are achieved. • Analyse export files, integration logs, API responses, and technical documentation to identify root causes and determine appropriate resolutions. • Troubleshoot complex reporting, integration, XML, and API-related issues across multiple client environments. • Communicate technical concepts and solutions effectively to both technical and non-technical stakeholders using clear business language. • Provide mentorship, guidance, and knowledge-sharing support to consultants and team members across the practice. • Manage escalations effectively while balancing multiple priorities and project deliverables within fast-paced environments. • Maintain project updates and communicate delivery status, risks, dependencies, and issues to project leadership on a regular basis. • Contribute to continuous improvement initiatives by documenting solutions, technical standards, lessons learned, and best practices within the organisation. • Act as a trusted advisor and “go-to” technical resource for internal teams, customers, and external partners within areas of expertise.

• Lead and support Dayforce Payroll and/or WFM implementations across discovery, design, configuration, testing, go-live, and hypercare • Work closely with clients to understand business requirements and translate them into best-practice Dayforce solutions • Configure Dayforce in your area of specialism, ensuring solutions are fit for purpose and aligned to client needs • Support workshops, requirements gathering, solution design discussions, and system demonstrations • Troubleshoot issues during implementation and provide clear, practical recommendations • Build trusted client relationships and act as a key point of contact throughout delivery • Work closely with internal consultants and project teams to ensure successful outcomes • Maintain strong delivery standards, documentation, and communication throughout the project lifecycle • Contribute to continuous improvement across the practice, including knowledge sharing and delivery excellence

• Lead and support Dayforce Payroll and/or WFM implementations across discovery, design, configuration, testing, go-live, and hypercare • Work closely with clients to understand business requirements and translate them into best-practice Dayforce solutions • Configure Dayforce in your area of specialism, ensuring solutions are fit for purpose and aligned to client needs • Support workshops, requirements gathering, solution design discussions, and system demonstrations • Troubleshoot issues during implementation and provide clear, practical recommendations • Build trusted client relationships and act as a key point of contact throughout delivery • Work closely with internal consultants and project teams to ensure successful outcomes • Maintain strong delivery standards, documentation, and communication throughout the project lifecycle • Contribute to continuous improvement across the practice, including knowledge sharing and delivery excellence

• Lead and deliver client-side project management and consulting across HR and payroll system selections, implementations, upgrades, and optimisation projects. • Partner with clients to gather business requirements, identify process improvements, and translate needs into system design and configuration recommendations. • Manage project delivery from planning through to go-live, maintaining strong governance, including project plans, RAID logs, and progress reporting. • Act as a trusted advisor and key point of contact for clients and vendors throughout the project lifecycle. • Provide training, guidance, and user adoption support to help ensure successful outcomes. • Identify opportunities to add value or extend services in line with client needs and objectives. • Contribute to Silver Cloud’s continuous improvement culture by refining delivery methodologies, tools, and client engagement approaches. • Support brand-building activity through webinars, case studies, and participation in industry events. • Maintain high delivery standards, ensuring projects are completed on time, within scope, and to Silver Cloud’s quality expectations.

• Lead the full project lifecycle for HR and payroll technology implementations, ensuring successful delivery to agreed scope, time, and budget. • Act as the senior point of contact for the client, managing communication, governance, and stakeholder alignment. • Chair steering committees and project boards, driving executive-level decision-making. • Collaborate with internal, client, and vendor teams to ensure successful integration and adoption. • Identify and mitigate risks, proactively resolving issues to maintain project momentum. • Maintain high-quality project documentation, reporting, and governance in line with Silver Cloud standards.

• HR and payroll system selection, implementation, optimisation, and transformation projects • Client-side advisory work across people, process, and technology • Requirements gathering, workshops, discovery sessions, and process mapping • Project delivery from planning through to go-live, including governance, RAID logs, reporting, and stakeholder management • User adoption, training, and change support • Vendor selection and implementation partner coordination • HR tech and payroll improvement projects across a range of systems and client environments • Global workforce and international expansion projects, including contractor, EOR, and multi-country process considerations • Contributing to thought leadership, webinars, case studies, and continuous improvement across our consultancy practice