shamrockadvisory

Role Description We are seeking an online Social Media Assistant who has a proven track record of producing high-performing social campaigns. This individual must be able to conduct strategic planning, develop content strategies, and ensure proper execution of posts/engagement across our existing platforms (LinkedIn, Instagram, Facebook, YouTube, Email). As a Social Media Assistant, you will be responsible for: - Developing plans and strategies for our social media platforms along with our Social Media Specialist. - Creating social media campaigns as per the requirements. - Engaging the target audience via social media platforms. - Assisting the SEO and SEM team in optimizing the content. - Working in conjunction with the digital marketing department. You should possess amazing communication skills and an incredible ability to think outside the box, along with excellent networking skills and extraordinary proofreading abilities. Prior experience as a Social Media Intern will also be considered for this job role. If you think you are a social butterfly and can handle our social media presence effectively, then send in your application. We look forward to working with you. Responsibilities - Developing and implementing effective social media strategies. - Creating content that attracts the attention of the target audience. - Scheduling social media posts as per the plan. - Monitoring social media metrics and KPIs regularly. - Coming up with innovative ideas and concepts. - Managing social media communication on time. - Working in collaboration with Search Engine Optimization and Social Media Marketing teams. - Assisting Copywriters, ensuring the content is attractive and engaging. - Maintaining a healthy relationship with industrial professionals. - Researching new concepts and ideas and proposing them to the team. - Assisting in hiring with the team as and when required. - Attending brainstorming sessions and meeting with clients to discuss their requirements. - Preparing campaign reports and presenting them to Social Media Manager. Requirements - Bachelor’s degree in Digital Marketing or a related field. - Working experience as a Social Media Assistant, Social Media Analyst, or a similar role. - Thorough knowledge of social media platforms such as Facebook, Instagram, Twitter, Pinterest, and others. - Strong understanding of social media KPI and metrics. - Know-how in web designing and publishing. - Outstanding verbal and written communication skills. - Excellent ability to manage multiple tasks equally well. - Incredible research skills. - A creative thinker with an ability to think out of the box. - Solid interpersonal and organizational skills. - Ability to understand basic design concepts. - A keen eye for detail. This position is not for any candidate outside the States.

Role Description We are seeking a Virtual Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. The Customer Care Representative provides outstanding service to our customers by: - Responding to a high level of inbound customer calls, inquiries, and requests which may require research and investigation to reach resolution. - Actively engaging customers to ensure complete understanding of the issues and providing accurate and efficient responses in a prompt, respectful, and courteous manner. Not for candidates outside the States! Responsibilities - Demonstrates the ability to perform all entry and intermediate-level tasks. - Facilitates communications between various Customer Service Operations work groups. - Applies solid knowledge of business concepts, procedures, and practices, and a complete understanding of fundamentals in a functional area working knowledge of other related disciplines. - Performs complex assignments usually without established procedures, requiring considerable judgment, initiative, creativity, and leadership. - Plans and organizes non-routine tasks with approval, establishing priorities of work assignments. - Solves a wide range of complex problems requiring advanced interpretation of generally defined procedures and practices. - Understands the organizational structure and key roles of teams. - Maintains general knowledge of products/services associated with the area and employees involved with specific product lines and services. - Update and maintain customer information in the database. - Understand the kind of services we offer during the job training. - Provide customers with all the information that they require. - Keep track of customer accounts by recording their account information and the issues they have reported. - Handle customer complaints actively and ensure their resolution on time. - Take orders and calculate the charges by processing customers’ information. - Answer customer questions and maintain healthy relationships with the customers. - Review customer accounts for any changes. - Resolve customer complaints on time and ensure the quality of services is maintained. - Handle changes in policies of the company and explain them to the customer. - Generate sales leads for our clients. - Maintain a record of all the tasks undertaken and submit it to the higher management. Qualifications - Bachelor’s degree in any discipline. High School Diploma with relevant experience will also be considered. - 2+ years of experience as a Sales Representative or Front Desk Representative or related role in the Customer Service industry. - Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc. - Knowledge of social media will be an added benefit. - Ability to provide results under pressure. - Excellent communication and interpersonal skills. - Good problem-solving skills. Benefits - Competitive compensation. - Comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days. - 401(k) plan. - Generous employee pet discounts. - And more!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a Data Entry Analyst to support the development of key financial metrics. The Administrative Data Entry Assistant will perform accurate data entry tasks while providing general administrative support to ensure smooth operations within the organization. The Data Analyst will work within the Business Intelligence team. It will be a three month contract. - Validate data quality by performing ongoing data audits and remediating data gaps that contribute to incorrect historical reporting - Search Salesforce Account Records to understand contractual terms - Reconcile contract values based on contractual terms against current data tables - Manually key in data from contractual documents into specific data tables - Review data for deficiencies or errors, correcting any incompatibilities, and checking output - Document all changes and report updates on an ongoing basis to the Business Operations Leadership team Qualifications - High School Diploma or GED required; associate degree or coursework in Business Administration or related field preferred. - Previous experience in administrative support or data entry roles. - Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and data entry software. - Strong attention to detail and organizational skills. - Excellent written and verbal communication abilities. - Ability to manage multiple tasks effectively while working independently in a remote setting. Requirements - High School Diploma or GED - Proven work experience in the Administrative department as a Data Entry Clerk, Data Entry Operator, Typist or an equivalent position - Excellent typing skills - Demonstrating an attention to detail - Familiarity with Microsoft Office tools and data entry software such as Process Runner, ProntoForms and Flowfinity - Good written and oral communication skills - Strong analytical and problem-solving skills - Good time management and organizational skills - Ability to work independently - Ability to offer enhanced customer service Benefits - Flexible remote work options - Health, dental, and vision insurance - Paid Time Off (PTO) and paid holidays - Opportunities for professional growth and skill development