Selfbook

• Lead and manage new client implementations from kick-off to go-live, ensuring all timelines, expectations, and milestones are clearly communicated and met • Manage customer support tickets, troubleshoot issues, and collaborate with internal teams to ensure timely and effective resolution • Serve as a trusted advisor and advocate for clients by building strong, long-lasting relationships through regular communication, proactive problem-solving, and strategic guidance that aligns with their goals and Selfbook’s offerings • Monitor key account metrics and platform usage to ensure clients are achieving value and identifying opportunities for deeper engagement • Collaborate with cross-functional teams to ensure the successful delivery of client requirements and the continuous improvement of internal processes and playbooks • Act as the point of escalation during implementation and post-launch phases, addressing issues with urgency and professionalism • Track client activity and communication in systems such as Salesforce to maintain transparency and alignment across stakeholders