Scherz Insurance Group - Farm Bureau

Role Description We’re seeking a Commercial Insurance Account Manager to support and retain a book of small to mid-sized commercial clients in a small agency environment. This role is ideal for someone who is resourceful, detail-oriented, and comfortable wearing multiple hats - supporting producers, managing carrier relationships, and delivering personalized, high-touch service. Key Responsibilities - Serve as the primary point of contact for commercial clients, handling coverage questions, policy changes, billing, and certificates of insurance. - Manage the full renewal process, including gathering information, marketing accounts, and presenting options. - Process endorsements, cancellations, reinstatements, audits, and other policy transactions. - Issue certificates of insurance accurately and in a timely manner. - Partner with producers and underwriters to negotiate terms and secure competitive coverage. - Maintain strong carrier relationships and ensure accurate, compliant submissions. - Assist clients through the claims process, providing guidance and follow-up. - Support general agency operations as needed, including admin tasks and process improvements. Qualifications - Prior commercial insurance experience. - Active Property & Casualty license (must be willing to obtain). - Knowledge of commercial lines insurance products. - Experience with agency management systems. - Background in a small or independent agency preferred. Skills - Strong organizational and multitasking abilities. - Independent, proactive work style. - Customer-focused communication with a personalized approach. - High attention to detail and problem-solving mindset. - Team-oriented with a willingness to support where needed. Benefits - WFH options. - License reimbursement. - Bonus based on performance. - Competitive salary. - Flexible schedule. - Opportunity for advancement. - Paid time off. - Training & development. Company Values - Integrity: Always do the right thing, even when no one is looking. - Never Stop Learning: Continuously grow your knowledge to better serve clients. - Strive to Be the Best: We’re competitive and driven—because winning matters. - Understand First, Then Advise: We listen first so we can provide the right solutions. - Respect Each Other: A strong team starts with how we treat one another. - Exhibit Professionalism: We lead with professionalism to build trust and reduce friction.