San Antonio Zoo

Title: Encounter Interpreter [Part-Time] Location: San Antonio, TX, US Work Type: Onsite, Part Time Requisition ID: 1137 Job Description: Encounter Interpreter Collaborate with a passionate Zoo Crew in San Antonio Choosing where to grow your career has a major impact on your professional and personal life, so it's equally important you know that the place you choose to work at will support and guide you. With a diversity of passionate people, San Antonio Zoo is a place where you can collaborate with others securing a future for wildlife. The Impact You'll Make in this Role As an Encounter Interpreter, you will lead conservation-focused encounters at various exhibits and interpretive stations throughout San Antonio Zoo. Encounter Interpreters perform a variety of tasks associated with delivering interactive experiences through informal, mission-aligned encounters between zoo animals and guests. Encounter Interpreters intertwine meaningful objects (artifacts, biofacts, graphics), exhibit animals, and personal moments that inspire guests to adopt behaviors that secure a future for wildlife. Encounter Interpreters may also engage zoo guests by leading guided tours, attending outreach engagements, and supporting special events. The Encounter Interpreter works in the Animal Care Department and reports to the Animal Encounter/AAT Manager. As an Encounter Interpreter, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people in San Antonio. Here, you will make an impact by: - Ensure the safety of guests and exhibit animals referring to established protocols. Explain, and abide by, the policies and procedures of the encounter. - Empower guests with accurate and enthusiastic conservation-focused information while visiting the exhibit. - Engage conservation-minded guests by asking and responding to questions. - Maintain the cleanliness and overall aesthetic of the encounter area. - Collaborate with zoo staff to ensure accurate dissemination of information and maximize the zoo's resources to support conservation education. - Deliver a wide variety of interpretative encounters incorporating exhibit spaces, exhibit animals, and/or biofacts, that empower guests to adopt conservation behaviors that secure a future for wildlife. - Provide support for volunteers and other members of San Antonio Zoo staff as needed. - Uphold all company policies as outlined in the Zoo Standard Operating Procedures, Team Member Handbook, and Code of Business Conduct. - Provide awesome guest service to all zoo guests. - Consistently exhibit an attitude of service inside and outside of the zoo, showing hospitality to all. - Be fully committed to the mission of San Antonio Zoo to create awareness that inspires action to care for the wild world we steward and the animals we protect. Other Responsibilities: - Performs other work-related duties as required and assigned. Your Skills and Expertise To set you up for success in this role from day one, the San Antonio Zoo recommends the following skills/qualifications: - Strong desire to work with the public. - Ability to work comfortably among a wide variety of people. - Previous experience with public speaking required. - Ability to follow verbal and written instructions - Ability to communicate clearly and concisely, both verbally and in writing. - Ability to establish and maintain positive, cooperative, and productive working relations with fellow employees. - Strong natural history/ecology/interpretive background as indicated by previous experience. - Ability to communicate effectively on a microphone in English, presenting biological, historical, and conservation information in a professional and engaging manner - Proficient in using Microsoft Word, Excel, and related programs - Ability to work independently with minimal supervision - Ability to remain calm under pressure - Responsible for the completion of all online Training Curriculum by assigned deadlines - Must have a minimum of 3 full days of availability per week. - Successful candidates must complete a pre-employment drug screening and background check - Must be 18 years of age or older with a clean driving record for vehicle operation - Must be able to work in varying climate and weather conditions (rain, snow, hot, or cold) - We enjoy year-round operation: all team members must be available day, nights, weekends, and occasional special after-hour assignments The San Antonio Zoo is an equal opportunity employer. San Antonio Zoo will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Salary:$13.00 Hourly

Title: Lory Landing Exhibit Interpreter [Part-Time] Location: San Antonio, TX, US Part Time Hourly Operatives San Antonio, TX, US Requisition ID: 1098 Job Description: Collaborate with a passionate Zoo Crew in San Antonio Choosing where to grow your career has a major impact on your professional and personal life, so it's equally important you know that the place you choose to work at will support and guide you. With a diversity of passionate people, San Antonio Zoo is a place where you can collaborate with others securing a future for wildlife. The Impact You'll Make in this Role As a Lory Landing Exhibit Interpreter in the Aviculture Department, you will perform a variety of tasks related to the handling and care of animals/birds and their environments. As Exhibit Interpreters, you will also provide educational information along to the public through informal interpretations. Interpreters use exhibit graphics, biofacts, and live animals to deliver informative conservation messages in an interactive aviary. As a Lory Landing Interpreter, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people in San Antonio. Here, you will make an impact by: Daily Care - Inspect, clean, and maintain both exhibit and off-exhibit areas. - Demonstrate critical thinking skills and the ability to maintain, train, and troubleshoot bird behaviors daily. - Maintain detailed daily records on assigned birds. - Demonstrate the ability to assist other team members with their animal-related goals and challenges. - All work must perform the following industry best practices, safety protocols, standards, and guidelines established by San Antonio Zoo, governing agencies, and regulatory/accrediting bodies. - Upholds all company policies as outlined in the Standard Operating Procedures, Team Member Handbook, and Code of Business Conduct. - Consistently exhibit an attitude of service inside and outside of the Zoo, showing hospitality to all. - Be fully committed to the mission of San Antonio Zoo to create awareness that inspires action to care for the wild world we steward and animals we protect. Safety - Ability to exercise sound judgment in analyzing bird behavior concerns or emergencies, and to respond with the appropriate action - Ability to work safely around delicate, wild, unpredictable, and potentially dangerous birds. - For the safety of our internal and external guests, you must secure birds, their enclosures, and other associated structures. Collaboration - Assist veterinary staff in the treatment of the collection of birds. - Assist in bird procedures including, but not limited to, translocations, veterinary practices, and crating. Creating Community - Engage with staff, volunteers, and VIP programs along with Zoo guests in/around exhibits, and training demonstrations. - Promote active guest engagement through interaction with guests during both formal and informal discussions, during events, and as otherwise assigned. Staff Management and Development - Must be able to establish and maintain effective working relations with fellow employees. Other Responsibilities - Performs other work-related duties as required and assigned. Your Skills and Expertise To set you up for success in this role from day one, the San Antonio Zoo recommends the following skills/qualifications: - Basic understanding of aviculture, general husbandry, and bird anatomy. - Knowledge of avian behavior and biology is preferred - 1-year customer service experience - Must be able to establish and maintain effective working relations with fellow employees. - Effective written and verbal communication skills is preferred. - Ability to handle, examine, and move sick, injured, or struggling birds safely and appropriately. - Ability to handle, examine, and transfer eggs safely. - One-year zoo keeping experience preferred. - Successful candidates must complete a pre-employment drug screening and background check. - Responsible for completing all online training courses by assigned deadlines. - We enjoy year-round operation for all staff, must be available days, nights, weekends, and occasional after-hour assignments. The San Antonio Zoo is an equal opportunity employer. San Antonio Zoo will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Title: Encounter Interpreter [Part-Time] Location: San Antonio United States Job Description: Encounter Interpreter Collaborate with a passionate Zoo Crew in San Antonio Choosing where to grow your career has a major impact on your professional and personal life, so it's equally important you know that the place you choose to work at will support and guide you. With a diversity of passionate people, San Antonio Zoo is a place where you can collaborate with others securing a future for wildlife. The Impact You'll Make in this Role As an Encounter Interpreter, you will lead conservation-focused encounters at various exhibits and interpretive stations throughout San Antonio Zoo. Encounter Interpreters perform a variety of tasks associated with delivering interactive experiences through informal, mission-aligned encounters between zoo animals and guests. Encounter Interpreters intertwine meaningful objects (artifacts, biofacts, graphics), exhibit animals, and personal moments that inspire guests to adopt behaviors that secure a future for wildlife. Encounter Interpreters may also engage zoo guests by leading guided tours, attending outreach engagements, and supporting special events. The Encounter Interpreter works in the Animal Care Department and reports to the Animal Encounter/AAT Manager. As an Encounter Interpreter, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people in San Antonio. Here, you will make an impact by: - Ensure the safety of guests and exhibit animals referring to established protocols. Explain, and abide by, the policies and procedures of the encounter. - Empower guests with accurate and enthusiastic conservation-focused information while visiting the exhibit. - Engage conservation-minded guests by asking and responding to questions. - Maintain the cleanliness and overall aesthetic of the encounter area. - Collaborate with zoo staff to ensure accurate dissemination of information and maximize the zoo's resources to support conservation education. - Deliver a wide variety of interpretative encounters incorporating exhibit spaces, exhibit animals, and/or biofacts, that empower guests to adopt conservation behaviors that secure a future for wildlife. - Provide support for volunteers and other members of San Antonio Zoo staff as needed. - Uphold all company policies as outlined in the Zoo Standard Operating Procedures, Team Member Handbook, and Code of Business Conduct. - Provide awesome guest service to all zoo guests. - Consistently exhibit an attitude of service inside and outside of the zoo, showing hospitality to all. - Be fully committed to the mission of San Antonio Zoo to create awareness that inspires action to care for the wild world we steward and the animals we protect. Other Responsibilities: - Performs other work-related duties as required and assigned. Your Skills and Expertise To set you up for success in this role from day one, the San Antonio Zoo recommends the following skills/qualifications: - Strong desire to work with the public. - Ability to work comfortably among a wide variety of people. - Previous experience with public speaking required. - Ability to follow verbal and written instructions - Ability to communicate clearly and concisely, both verbally and in writing. - Ability to establish and maintain positive, cooperative, and productive working relations with fellow employees. - Strong natural history/ecology/interpretive background as indicated by previous experience. - Ability to communicate effectively on a microphone in English, presenting biological, historical, and conservation information in a professional and engaging manner - Proficient in using Microsoft Word, Excel, and related programs - Ability to work independently with minimal supervision - Ability to remain calm under pressure - Responsible for the completion of all online Training Curriculum by assigned deadlines - Must have a minimum of 3 full days of availability per week. - Successful candidates must complete a pre-employment drug screening and background check - Must be 18 years of age or older with a clean driving record for vehicle operation - Must be able to work in varying climate and weather conditions (rain, snow, hot, or cold) - We enjoy year-round operation: all team members must be available day, nights, weekends, and occasional special after-hour assignments The San Antonio Zoo is an equal opportunity employer. San Antonio Zoo will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Title: Front Gate Stand Lead [Part-Time] Location: San Antonio United States Part Time Job Description: Choosing where to grow your career has a major impact on your professional and personal life, so it's equally important you know that the place you choose to work at will support and guide you. With a diversity of passionate people, San Antonio Zoo is a place where you can collaborate with others securing a future for wildlife. The Impact You'll Make in this Role Front Gate Stand Leaders assist in the day-to-day operation of the Front Gate. Leadership is exercised under established guidelines for Front Gate team members in conjunction with and in the absence of supervisory personnel. You will also have constant direct guest contact and exhibit exceptional guest experience and express the guest model. As a Front Gate Stand Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people in San Antonio. Here, you will make an impact by: - Demonstrate and create a working knowledge of all staff positions within the front gate and membership areas. - Consistently provides exceptional internal and external customer service in alignment with our GUEST model. - Keeping aware of current procedures and ensuring team members are trained is essential to effective leadership. - Ensure all procedures are understood - Responsible for encouraging team members to keep aware of all current ticket and Membership promotions. - Assists in Training and Developing employees. - Create a motivating and enjoyable work environment. - Effectively disseminate information and directions from the leadership to employees. - Ensure creating a cohesive team while demonstrating organizational, planning, delegation, mentoring, and coaching skills. - Position requires a flexible schedule, must be available weekdays, weekends, holidays, and occasionally after hours. - In the absence of the Department Manager & Assistant Manager, will oversee the department's personnel. - Responsible for promoting memberships and upselling experiences to our guests through sharing their knowledge about benefits and how it supports our mission/vision. - Organize hourly breaks and lunches to prevent overtime work. - Performs routine transactions, including but not limited to change orders and deposits according to cash handling policy. - Upholds all company policies as outlined in the Team Member Handbook, and Code of Business Conduct. - Consistently exhibit an attitude of service inside and outside of the Zoo, showing hospitality to all. - Be fully committed to the mission of San Antonio Zoo to create awareness that inspires action to care for the wild world we steward and animals we protect. Your Skills and Expertise To set you up for success in this role from day one, the San Antonio Zoo recommends the following skills/qualifications: - Associates degree, experience may be substituted. - Must have a minimum of two years' supervisory experience in retail, merchandising, or hospitality environments. - 1-2 years of cash handling experience in retail, merchandising, or hospitality environments. - Proficient knowledge of MS Office and navigating multiple platforms. - Strong organizational and communication skills - Ability to effectively handle conflict resolution professionally. - Ability to work under pressure while being detail oriented. - Responsible for completion of all online training Curriculum by assigned deadline. Successful candidates must complete a pre-employment drug screening and background check. - Must be able to work in varying climates and weather conditions (rain, snow, hot, or cold). San Antonio Zoo is an equal opportunity employer. San Antonio Zoo will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.