RPS Real Property Solutions

• Own the client relationship as the primary point of contact, driving exceptional satisfaction, deep engagement, and strong adoption of RPS solutions. • Lead seamless onboarding, training, and implementation experiences that set customers up for long-term success from day one. • Continuously monitor account health, proactively mitigate risks, and identify opportunities to expand value and deepen partnerships. • Partner closely with Sales to accelerate renewals and uncover upsell and expansion opportunities. • Capture and amplify client feedback, working cross-functionally with Product and Operations to shape and improve the overall customer experience. • Develop and deliver compelling client presentations, leveraging data, metrics, and KPIs to clearly demonstrate value and impact. • Bring strong communication, relationship-building, problem-solving, and executive-level presentation skills to every customer interaction, turning complexity into clear value. • Thrive in fast-paced environments by confidently managing multiple accounts and competing priorities without losing focus on outcomes. • Influence and align cross-functional stakeholders internally and externally to drive momentum, decisions, and customer success. • Operate effectively in ambiguity, bringing structure, clarity, and forward motion where processes are still evolving. • Leverage CRM tools (ideally HubSpot) to manage pipelines, track engagement, and drive disciplined execution across accounts. • Maintain exceptional organization and autonomy, consistently prioritizing high-impact work and executing with precision. • Take a highly prioritized, outcome-driven approach, focusing on what moves the needle for customers and the business.