RLS Logistics

• Generating leads, advancing the sales process and closing new business for shippers • Conduct research to identify leads • Reach business targets through telephone, email and in person • Actively participate in planning and execution of company marketing activities

• Manage customer shipments from pickup to final delivery • Maintain and grow customer relationships through ongoing communication and business reviews • Supervise and support Account Coordinators to ensure customer and carrier satisfaction • Negotiate rates and secure carriers to maximize service levels and profitability • Optimize routes, freight, and vehicle capacity • Meet or exceed performance metrics set by management • Provide insight on market conditions during customer and carrier negotiations • Exercise independent judgment when approving credit/debit adjustments • Provide feedback on Carrier Support performance for evaluations • Participate in interviewing and screening Carrier Support candidates • Perform additional duties as assigned by management

• Serve as the primary system administrator and subject matter expert for all McLeod TMS modules. • Lead the configuration, customization, and ongoing optimization of McLeod TMS and FlowLogix workflows. • Design and implement automated workflows to streamline transportation operations. • Identify opportunities for process improvement and automation within brokerage, dispatch, and carrier management workflows. • Develop and maintain system documentation, standard operating procedures (SOPs), and training materials. • Train and support end users across operations, customer service, and accounting teams. • Monitor system performance, troubleshoot issues, and coordinate with McLeod support as needed. • Manage system updates, testing, and deployment of new features and enhancements. • Generate reports and analytics to support operational and leadership decision-making. • Support business intelligence initiatives and data integration projects (EDI, APIs, flat files). • Collaborate with leadership on AI-assisted development initiatives and code automation projects. • Perform other duties as assigned.