Fox Factory

Role Description This role is responsible for leading the company’s internal efforts to provide excellent customer service to internal users and make steady improvements to BC. This position is the primary liaison between the business and information technology teams by supporting business requests, serving as an internal consultant, documenting requirements and processes, being an internal NAV subject-matter-expert, training the end-users, and providing go-live support on projects and planned releases. - Serve as a point-of-contact and subject-matter-expert (SME) for the business teams. - Proactively identify, analyze, and respond to issues and risks through the BC request backlog and by analyzing the system independently. - Conduct requirement analysis, mapping, planning, and authoring user stories. - Manage the BC request backlog for new improvements to BC. - Troubleshoot day-to-day matters reported by the business and IT teams. - Test all new functionality and changes before handing them to the end user for acceptance testing. - Review and respond to support requests within the Jira ticketing platform. - Author test cases and test application changes and enhancements before passing them to the end user for additional testing. - Request additional information from users to provide a solution or escalate the request to a development resource for further assistance. - Identify and recommend improvements to systems or processes. - Provide user training as needed for new users, new functionality, or existing functionality that is not being utilized properly and provide process flow mapping. - Assist in the evaluation of new plug-ins and technologies to satisfy requirements. - Work closely with BC team on all projects and support requests. Qualifications - Deep knowledge and understanding of Dynamics NAV or Business Central. - Organizational skills and attention to detail. - Experience with a company subject to SOX compliance requirements preferred. - Experience in Jira and Confluence preferred. - Experience working in an Agile project methodology preferred. - Experience working in information technology and business teams preferred. - Experience with inter-company/consolidation companies and multi-currency. - Excellent verbal and written communication skills to proactively communicate with leadership. - Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. - Self-motivated and works independently and as part of a team. - Strong problem-solving skills. - Familiarity with multiple companies and environments (development, test, production, etc.). - Must be capable of managing multiple priorities and projects simultaneously, with sometimes competing objectives. - Ability to function well in a high-paced and at times stressful environment. Requirements - BS/BA degree or equivalent industry experience, preferably in a professional services or management consulting firm. - Accounting/finance degree or accounting experience preferred. - 4+ years of experience in Dynamics NAV and/or Business Central. - Experience with Beck/Aptean ISV products, Chargelogic, Intelitax, EDI, or Generix Solochain WMS preferred. Physical Requirements - Prolonged periods of standing. - Must be able to lift up to 15 pounds at times. Benefits - Competitive wages. - Access to great benefits and employee discounts. - Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts. - Disability and Life Insurance benefit programs. - 401k plan with employer matching. - Eligibility for all benefit programs is defined by the applicable plan document or employee handbook. Company Description FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks.

• Responsible for growing and maintaining current customer base for our BDS, Zone, JKS and RT Pro brands • Attend trade shows to provide sales support, generate leads, evaluate sales activities, strategies and strengths of the competition • Maintain customer files and information in database • Prepare segment sales forecasts by units and dollars • Compare monthly sales results to goals and take corrective action where necessary • Provide sales input for quarterly strategic planning process • Interface with Product Management to provide customer feedback on product performance • Provide input on advertising, literature and promotion materials • Recommend pricing programs to remain competitive • Create and maintain professional relationships with all team members and customers/prospects • Self-motivated • Travel is required, averaging 2 weeks per month visiting customers/prospective customers • Trip reports are required following customer visits and events • Comply with all local, state, and federal laws

• Manage a large customer base and develop quarterly and annual sales projections by product/vehicle and SKU • Drive business development growth and new sales opportunities • Serve as the main point of contact to existing and new customer base • Manage customer quotation process for internal approval • Be an integral team player between internal business units • Review, manage and communicate customer sales forecasts/projections • Maintain price lists and quotations through finance team • Negotiate customer terms and conditions • Create, present and deliver customer quotations and sales proposals • Formulate Sales business plans for key accounts • Develop detailed knowledge and understanding of the powersports industry • Maintain and support assigned strategic customers • Identify and develop new prospects and opportunities • Communicate regularly with industry professionals • Attend and schedule sales, engineering, product development, and customer conference meetings

• Drive sales by actively promoting and selling sports products or services to customers at mobile tour stops, events, and sporting venues. • Engage with attendees, offering product demonstrations and personalized recommendations to meet their needs. • Consistently meet or exceed sales goals and targets set for each event or tour location. • Provide exceptional customer service, building strong relationships with customers.