Rhino Tool House

• Internal point person for Acumatica • Lead for new acquisition system integration • Serve as a subject matter expert for business systems • Ensure the stability, integrity, and efficient operation of business systems • Consult with various stakeholders to gather system requirements • Modify and configure systems to meet business needs and stakeholder requirements • Develop, analyze, and maintain new or current system processes and workflows • Ensure the stability and integrity of all systems and system data • Identify, evaluate, and implement new systems or enhancements to existing systems • Participate in the implementation of system patches, updates, and maintenance • Develop and execute test plans and scripts, as well as other quality assurance measures; lead testing such as user acceptance, performance, security, usability, etc. • Collect user feedback regarding system performance and work with team to solution issues • Collaborate with cross-functional staff to streamline solution implementations • Provide advanced customer service and functional support to end-users in area of expertise • Monitor, troubleshoot, and resolve system issues • Maintain relationships with vendors; work with vendors on bug fixes, new features, and proper use of products • Assist with implementing "workarounds" when system issues affect operations or when resources are limited • Develop and provide trainings, demonstrations, and regular communication to end-users • Maintain records of system integrations, changes, and incidents • Lead portions of large tasks or projects; build and maintain project management skills • Maintain awareness of accessibility, compliance, and security policies and guidelines.

• Own the corporate-level commercial relationship across national Heavy Truck and Bus OEM accounts — building executive and procurement relationships that open doors for Rhino's field Sales Engineers. • Develop and execute strategic account plans that define the vision, priorities, and growth trajectory for each key customer — and translate that intelligence into actionable guidance for the SE team. • Identify new business opportunities at the corporate level — upcoming platforms, new plants, procurement shifts — and pass that awareness and context to the SEs positioned to execute locally. • Negotiate high-level agreements, pricing structures, and long-term partnerships at the corporate and procurement level. • Maintain a healthy, well-qualified pipeline and provide accurate revenue forecasting on a regular cadence. • Present an annual account business plan to Rhino's Key Accounts leadership, covering growth targets, investment priorities, and key milestones. • Track and respond to market trends, competitive shifts, and customer procurement changes that affect your accounts. • Conduct regular business reviews and executive presentations at the corporate and procurement level — this is your primary customer engagement lane. • Make strategic plant visits alongside SEs when your presence adds value — for key launches, relationship building, or high-stakes situations — without displacing the SE as the local account owner. • Serve as a trusted advisor at the customer's corporate level, bringing market insight, product vision, and Rhino's capabilities to the conversation before the customer has to ask. • Act as the intelligence engine for Rhino's Heavy Truck Sales Engineers — feeding them corporate contacts, project awareness, procurement timelines, and strategic context that they typically would not access on their own. • Collaborate closely with SEs on account strategy without stepping into their lane — your job is to set them up to win, not to manage the plant relationship for them. • Partner with product, marketing, and operations to bring the right resources and solutions to your accounts. • Maintain fluency in Rhino's full product portfolio and serve as a subject matter resource for the broader sales team on Heavy Truck applications.