Revolgy

• You will own the small-account portfolio and support renewals across the full customer base. • Own the full customer cycle for accounts under 300 seats (Google Workspace, JumpCloud, Google Cloud, AWS): qualification, pricing, quoting, packaging, negotiation, closing, and renewal • Operate a tiered model - proactive engagement for top-tier accounts by revenue, risk, or upsell potential; automated, self-serve renewals for the long tail • Drive retention, satisfaction, and account growth; identify and action upsell and cross-sell opportunities using usage and satisfaction data • Act as the primary point of contact for these customers • Assist with end-to-end renewals across the entire customer base and all service lines, ensuring contract continuity and revenue stability • Use data analytics to flag renewal risks and growth opportunities ahead of contract dates • Partner with the Sales team and account owners on renewals for larger customers, providing pricing, paperwork, and vendor-policy support • Build productised, packaged offers with clear pricing across the customer base • Execute special pricing requests, ensuring alignment with vendor policies and margin integrity • Prepare and manage all commercial paperwork — quotes, order forms, and coordination of contracts, NDAs, and SOWs with the Contract & Compliance Specialist • Assist the Sales team with scoping, proposal preparation, pricing inputs, and qualification • Act as a commercial and technical bridge between Sales and delivery to ensure proposals are grounded in what we can actually deliver • Work directly with Google counterparts on resell - pricing, incentives, deal registration, and approvals - and with AWS and JumpCloud as needed. • Translate complex vendor licensing and pricing policies into clear, actionable advice for customers and the Sales team.

• Provision and maintain AWS infrastructure for migrated workloads • Monitor and configure application-level monitoring, logging, and alerting • Contribute to cost and performance optimization activities • Hands-on involvement during cutover windows and post-migration stabilization

• Provide 1st level contact (email, phone and other channels) and convey resolutions to customer issues, and 2nd level where possible according to internal team and company processes • Regularly update cases in our ticketing system within SLA • Cooperate on unresolved queries with the next level of support or other departments • Proactively recommend improvements which will lead to better customer experience or higher team efficiency • Engage and communicate with our providers (Google)