Resident Interface

• Own the roadmap for collections- and AR-related capabilities across internal tools and the customer-facing platform. • Define a long-term product vision for AR visibility, portfolio health, recovery intelligence, workflow automation, and client self-service. • Develop a deep understanding of how property managers, operators, and asset owners think about AR, delinquency, and recovery. • Build dashboards, portfolio views, case details, and reporting experiences that become part of their daily workflow. • Map and optimize the lifecycle from AR placement through segmentation, contact strategies, agent workflows, QA, payments, and resolution. • Modernize legacy processes by standardizing workflows, reducing manual effort, and thoughtfully introducing automation. • Run structured discovery with both internal users (agents, supervisors, QA, finance) and external customers. • Translate insights into PRDs, user stories, process maps, and clear acceptance criteria. • Lead sprint planning, backlog grooming, and roadmap execution with Engineering and Design. • Collaborate with Client Services, Onboarding, and Training to ensure new features are well launched, adopted, and understood.