Rec Technologies

Role Description As a Customer Success Manager, you will be responsible for managing everything it takes to make each city partnership a success. This includes: - Leading deployment engagements to launch new cities. - Developing deep relationships with city partners and acting as their voice internally. - Building the processes needed to ensure existing city deployments thrive and grow into upsell opportunities. This is a role for the client operations “athlete”, a voracious learner that wants exposure to all aspects of our B2B SaaS business and is relentlessly resourceful in achieving their goals. You should be client-obsessed and ready to build solutions to whatever challenge a city is facing. This is a strategic role and you'll have both the freedom and responsibility to become the domain expert trusted to make the right calls. However, this is also a hands-on early stage role where strategic insight comes from putting in the execution work yourself. What You’ll Do: - Own city partnerships: Lead onboarding, ensure smooth deployments, and build trusted relationships with city leaders. - Drive adoption & growth: Proactively identify opportunities to expand city partnerships and increase engagement with Rec. - Be the voice of the customer: Share insights with product, sales, and engineering to improve our platform and processes. - Build for scale: Create repeatable playbooks and processes that make every deployment faster and smoother. - Lead cross-functional projects: Coordinate across teams to ensure each new city launch is a success. - Deliver impact: Use data and insights to drive measurable improvements for both our customers and internal operations. Qualifications - 4+ years of experience in consulting or client-facing roles at high-growth startups. - Excellent at building and maintaining relationships with senior stakeholders. - Strong communicators — can clearly share insights and tailor solutions to client needs. - Strategic thinkers who can break down complex problems and execute solutions. - Highly organized and able to manage multiple projects at once. - Comfortable with data and analysis (Excel, SQL, or similar tools). - Resourceful and entrepreneurial — you find ways to make things happen, even with limited resources. - Excited to build from 0→1 and scale a fast-growing SaaS company. Pay & Benefits - Compensation: $90,000–$130,000 base + meaningful equity (final offer will be based on your background, experience and skillset). - Benefits: Flexible PTO, top-tier health/dental/vision, and a 401(k) plan to support your future.