Rain

• Set technical direction and architecture for major areas of the backend platform, translating ambiguous product goals into robust, scalable technical strategy • Design and implement reliable systems and applications in a fully distributed micro-services architecture, leading by example on engineering quality • Build and maintain integrations with 3rd-party vendors and partners • Design and implement highly available RESTful APIs supporting user-facing web and mobile applications • Establish reusable patterns, frameworks, and libraries that ensure scalability and accelerate future product development • Enforce observability best practices, leveraging tools like logging, metrics, and alerting systems • Create and maintain detailed technical documentation (architecture designs, APIs, workflows, and system configurations) • Continuously monitor systems for opportunities to maximize performance and scalability • Mentor engineers and raise the technical bar across the team

• Coordinate, support and escalate issues between customers, users and Rain internal teams • Perform scheduled operational tasks on a rotating basis, requiring strict accuracy, and on-time completion • Work closely with Analytics & Insights teams to monitor and troubleshoot issues proactively and reactively • Find areas that need improvements, identify redundant processes and help streamline the entire Customer Success function • Create and improve standardized processes • Contribute to documentation used for internal or external training/learning • Escalate Customer Success team issues to Product and Engineering teams • Support CSMs in identifying and executing growth initiatives in support of Analytics & Insights teams

• GTM Compensation — Design, model, and administer GTM comp plans (quota-setting, accelerators) and own end-to-end comp calculations with accuracy and a clean audit trail • Revenue Intelligence — Build and maintain dashboards and analyses that give leadership a real-time view of pipeline health, forecast accuracy, and revenue trends • HubSpot Ownership — Own the HubSpot instance end-to-end: architecture, data hygiene, integrations, workflows, and user enablement across the GTM stack • System Admin — Support the administration of all GTM systems • AI-Powered Automation — Identify manual RevOps & GTM workflows and lead efforts to automate or augment them using AI tools, increasing GTM team output • Process Optimization — Continuously improve sales processes and partner with Sales, Marketing, Partnerships, CS, and other departments to align goals and remove friction

• Develop and support Rain’s sales pipeline to support ambitious growth plans for financial technology solutions for employees. • Create and grow prospects via lead qualification • Maintain broad market and competitor knowledge to ensure credibility with prospects • Engage sales development representative team to drive progress in their pipelines • Build relationships with customers and account teams up to the C - Level to present product information, solution propositions, account review and support for the ordering process • Actively showcase and promote Rain’s commitment to financial technology solutions and close partnerships with industry leaders, including SHRM, APA and others

• Lead a multidisciplinary team of backend, frontend, and QA engineers • Design and implement reliable systems and applications in a micro-services architecture • Build and maintain integrations with 3rd-party vendors • Enforce observability best practices • Create and maintain detailed technical documentation • Monitor systems for opportunities to maximize performance

• Execute high-volume outbound prospecting via cold calls, emails, and social platforms to engage prospective clients • Conduct thorough research to personalize outreach and demonstrate relevance to each target account and persona • Qualify leads using structured criteria and schedule discovery meetings with Account Executives • Achieve or exceed KPIs, including meetings held, pipeline generated, and outreach activity levels • Maintain CRM hygiene with precision, ensuring accurate tracking of all activities and lead progression • Continuously test and iterate on messaging, sequencing, and tactics to improve results • Collaborate with teammates and cross-functional partners (e.g., Marketing, Enablement, RevOps) to share best practices and drive team success • Participate in coaching, training, and peer-learning initiatives to continuously improve sales skills and product knowledge

• Translate product requirements into robust technical solutions, recommend alternative approaches, and lead engineering efforts to meet ambitious targets • Design and implement reliable systems and applications in a fully distributed micro-services architecture • Build and maintain integrations with 3rd-party vendors and partners • Design and implement highly available RESTful APIs supporting user-facing web and mobile applications • Focus on creating reusable code and libraries that ensure scalability for future projects • Enforce observability best practices, leveraging tools like logging, metrics, and alerting systems • Create and maintain detailed technical documentation (architecture designs, APIs, workflows, and system configurations) • Continuously monitor systems for opportunities to maximize performance and scalability

• Translate product requirements into robust technical solutions, recommend alternative approaches and lead engineering efforts to meet ambitious targets • Lead a multidisciplinary team and manage the team’s tech refinements and productivity • Design and implement reliable systems and applications • Build and maintain integrations with 3rd-party vendors and partners • Design and implement highly available RESTful APIs supporting our internal admin portals • Enforce observability best practices, leveraging tools like logging, metrics and alerting systems • Create and maintain detailed technical documentation for all solutions

• Develop and support Rain’s sales pipeline • Create and grow prospects via lead qualification • Maintain broad market and competitor knowledge • Build relationships with customers and account teams up to the C - Level • Actively showcase and promote Rain’s commitment to financial technology solutions

• Oversee design for the mobile app, employer web portal, and internal admin tools • Expand and maintain our design system and visual language • Drive design for new initiatives, including an AI financial assistant, card products, lending, and PFM tools • Direct marketing collateral, brand evolution, and motion design (managing freelance resources) • Collaborate with Product and GTM teams to transform loosely defined requirements into intuitive features