Raft

Role Description As a Customer Success Manager, you will operate at an individual level to manage the full customer lifecycle, driving product adoption, advocacy, and relationship management. You will manage a focused portfolio of customers with attention to their lifecycle stages, ensuring detailed follow-ups and a seamless experience. Day-to-day you will: - Proactively leverage data from existing sources to identify customer risks or opportunities for growth. - Track and analyze data to inform actionable insights to improve individual customer outcomes and escalate trends as needed. - Handle customer issues effectively without much support, demonstrating expertise in troubleshooting and navigating tools like Jira, HubSpot, and Gainsight. - Maintain historical data and ensure a seamless experience across all customer touchpoints. - Share customer challenges and successes with cross-functional teams, such as Product and Engineering. - Lean on AI for customer health scoring, usage pattern analysis, and proactive outreach recommendations. - Regularly communicate customer feedback to internal teams and participate in QA processes by identifying user experience gaps. Qualifications - The ability to build strong initial relationships with stakeholders in mid-market customer organizations. - A mindset to strive for enhancing the customer experience by identifying small improvements that can have a big impact. - The ability to handle challenging conversations professionally and with empathy, focusing on maintaining trust. - A collaborative spirit, actively participating in internal forums like standups or Slack and sharing knowledge with teammates. Benefits - Supply chain is the last great industry to be transformed by software. - We move quickly, and the bar is high. - You won't be handed a roadmap. You'll identify what needs solving, build toward it, and own the outcome end-to-end. - Impact is the measure. - We don't track activity. We care about what actually moves the needle — for our customers, our product, and the industry we're reshaping. - The problem is real, and the scale is global. - The supply chain industry moves $19 trillion of goods a year. We're building the AI workforce that makes it run smarter. Your work will matter. - You'll operate with autonomy. - No micromanagement. No waiting for permission. We hire people who are self-directed and trust them to deliver. - We're a multicultural team building something unprecedented. - We work with the clarity and urgency of a team that knows what's at stake. - If you care about impact and want your work to shape the future of AI supply chain — you'll thrive here.

• You will be part of the team building a data focused product that is built on best of breed open source solutions like Kafka, Trino, DuckDB, and Superset. • You will work both on backend and frontend to build end-to-end features that make interacting with data easier enabling users to be able to tell a data story through our product.

• You will be part of the team building a data focused product that is built on best of breed open source solutions like Kafka, Trino, DuckDB, and Superset. • You will work both on backend and frontend to build end-to-end features that make interacting with data easier enabling users to be able to tell a data story through our product.

• Design, build, and maintain secure, scalable MLOps infrastructure and deployment pipelines for production ML systems • Help mature Raft’s internal ML platform and model lifecycle capabilities, including model packaging, registry/catalog workflows, deployment, monitoring, and operational support • Deploy and manage machine learning workloads on Kubernetes, including GPU-enabled clusters • Support model serving and inference infrastructure for a range of ML use cases, including traditional ML, computer vision, speech/audio, and LLM-based systems • Build and maintain CI/CD workflows for ML services, model artifacts, and platform components • Partner closely with ML engineers, software engineers, and product teams to move models from experimentation to reliable operational deployment • Improve observability, reliability, security, and maintainability across ML infrastructure and services • Help evaluate and standardize runtime patterns, serving frameworks, and deployment architectures for production ML workloads • Contribute to infrastructure decisions across edge, on-prem, and cloud-hosted deployment environments • Support compliance-driven deployment practices and secure software supply chain requirements in defense environments • Get hands-on with customers at the most forward-leaning places in the Department of War

• Architect the End-to-End Strategy: Own the journey from initial awareness to revenue impact, ensuring marketing is a primary, measurable driver of Raft’s growth. • Engineer Logistics-First ABM Plays: Design and implement highly targeted ABM strategies that resonate with the specific pain points of freight forwarders and global logistics providers. You’ll command their attention through genuine understanding of their operational challenges, focusing on high-velocity LinkedIn and Integrated Media programs. • Command the Funnel (MQL to SQO): Design high-velocity, multi-channel campaigns—with a heavy focus on LinkedIn and Integrated Media—to acquire and accelerate opportunities through the sales funnel. • Operationalize the Revenue Stack: Manage our CRM and automation tools (HubSpot) with clinical precision, ensuring data integrity, elite lead nurturing, and real-time pipeline health. • Drive Systematic Optimization: Manage budgets and performance forecasts to deliver high-ROI results. You will apply a data-driven experimentation mindset to every campaign, using attribution and ROI metrics to continuously refine execution. • Orchestrate Sales & GTM Alignment: Partner directly with SDRs to synchronize outbound/inbound plays and collaborate with Product Marketing to ensure our plan hits Raft’s global GTM objectives. • Amplify High-Stakes Initiatives: Work cross-functionally with product managers and creators to lead impact across international conferences, webinars, and trade shows. • Define the Category: Stay at the bleeding edge of B2B tools and demand gen best practices to ensure Raft’s strategy remains industry-leading.

Demand Generation Director, Logistics & Supply Chain AI Location: US ET / CT or UK Raft is building the enterprise AI platform for supply chain - the industry that literally keeps the world moving. We’ve built deep credibility in the supply chain sector, partnering with more than 60 global leaders to eliminate manual processes, unify fragmented systems, and unlock intelligence at scale. Along the way, we’ve raised $45M from Bessemer Venture Partners and Eight Roads to accelerate this mission. With the launch of our next-generation agentic platform, we’re doubling down on our supply chain roots while laying the groundwork to expand into adjacent sectors. Designed to handle messy data, fragmented systems, and people-intensive workflows, our platform is already proving its versatility. The Mission We are looking for a Director of Demand Generation to take full ownership of our top-of-funnel engine. You’ll architect and execute sophisticated outbound and ABM strategies tailored for the global logistics and freight forwarding industry, engaging enterprise leaders with a modern, AI-enabled marketing stack to drive scale. You aren't just generating leads; you are crafting the strategy and programs that turn high-quality interest into predictable, qualified revenue. Day-to-day, you will: - Architect the End-to-End Strategy: Own the journey from initial awareness to revenue impact, ensuring marketing is a primary, measurable driver of Raft’s growth. - Engineer Logistics-First ABM Plays: Design and implement highly targeted ABM strategies that resonate with the specific pain points of freight forwarders and global logistics providers. You’ll command their attention through genuine understanding of their operational challenges, focusing on high-velocity LinkedIn and Integrated Media programs. - Command the Funnel (MQL to SQO): Design high-velocity, multi-channel campaigns—with a heavy focus on LinkedIn and Integrated Media—to acquire and accelerate opportunities through the sales funnel. - Operationalize the Revenue Stack: Manage our CRM and automation tools (HubSpot) with clinical precision, ensuring data integrity, elite lead nurturing, and real-time pipeline health. - Drive Systematic Optimization: Manage budgets and performance forecasts to deliver high-ROI results. You will apply a data-driven experimentation mindset to every campaign, using attribution and ROI metrics to continuously refine execution. - Orchestrate Sales & GTM Alignment: Partner directly with SDRs to synchronize outbound/inbound plays and collaborate with Product Marketing to ensure our plan hits Raft’s global GTM objectives. - Amplify High-Stakes Initiatives: Work cross-functionally with product managers and creators to lead impact across international conferences, webinars, and trade shows. - Define the Category: Stay at the bleeding edge of B2B tools and demand gen best practices to ensure Raft’s strategy remains industry-leading.

• Architect, develop and implement end-to-end cluster and application lifecycles • Work with clients architecting, developing and implementing Kubernetes or Docker solutions both in the Cloud and on-premises • Develop and implement CI/CD pipelines • Implement GitOps for Software Delivery

• Lead the design and development of scalable, user-centric frontend systems that power Raft's flagship products. • Architect and implement robust solutions using React, Vue, and/or Angular. • Ensure security, performance, and reliability across mission-critical applications. • Mentor engineers while spending significant time writing code and solving complex technical challenges. • Work closely with customers at deployment sites, gathering feedback and implementing improvements.