Radiation Detection Company (RDC)

• Partner with the VP of CS to develop and execute a Customer Success strategy aligned to RDC’s business goals • Drive outcomes across retention, renewals, NRR, customer satisfaction, and customer growth • Use data-driven insights to identify risks early, proactively address challenges, and improve customer outcomes • Build, implement, and continuously improve scalable Customer Success processes and playbooks • Own key lifecycle touchpoints, including onboarding execution, success plans, QBR/EBR processes • Establish clear standards for documentation, internal communication, and lifecycle materials • Own and lead the renewal process with a focus on high retention and strong forecasting discipline • Identify and drive opportunities for upselling and expansion through strong account planning • Drive improvements across CS tools and systems, translating business needs into process and reporting enhancements • Lead and develop the Customer Success team through consistent coaching, accountability, and performance management