Quizizz

• Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success. • Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement. • Initiate proactive outreach to encourage and boost product adoption. • Maintain regular engagement through various touchpoints throughout the customer journey. • Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings. • Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership. • Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns.

• Source new pipeline through proactive outbound prospecting across phone, email, and social channels. • Identify prospect needs through brief discovery style conversations and route qualified prospects to an account executive. • Consistently achieve qualified opportunity quotas through structured outbound activity. • Conduct research (district priorities, financials, tech landscape, initiatives) to personalize outreach to book meetings. • Maintain excellent CRM hygiene to ensure all leads, touchpoints, and follow-ups are logged accurately and in real time. • Collaborate closely with Account Executives to develop prospecting plan according to the needs of the territory • Be effective and confident on cold calls using clear openers strong hooks and concise discovery to create interest. • Write concise, high-impact emails that resonate with educators, administrators, and district leaders.