Pure IT CUSO

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Senior Engineer who can deliver high quality project work today while helping us move toward a more automated, consistent, and scalable operating model over time. This is a hands-on role. You will execute deployments, perform configurations, troubleshoot issues, and work through complex escalations. At the same time, we expect you to identify patterns, reduce manual effort where possible, and contribute to building the foundation for a more repeatable project and managed services framework. We are not fully modernized yet and this role is part of that transformation. This is a senior and highly compensated position for someone who can operate with good judgment, move quickly when needed, and still create improvements as the environment matures. What You Will Do - Project Delivery and Hands On Engineering - Deliver networking, virtualization, public cloud, and Microsoft 365 projects from planning through completion. - Perform hands-on configuration, migrations, cloud resource setup, and implementation tasks for customer environments. - Make sound decisions under real world constraints while balancing ideal patterns with project timelines. - Tier 3 Escalation and Deep Troubleshooting - Serve as a senior escalation resource for complex issues that require advanced analysis. - Identify root causes and ensure that lessons learned are integrated into standards, procedures, or tooling. - Infrastructure Standards and Emerging Automation - Help define and document patterns and procedures where they do not yet exist. - Convert successful project patterns into reusable templates, scripts, or infrastructure as code modules when possible. - Support the gradual shift from manual work toward predictable and automated builds and operations. - Documentation and Knowledge Transfer - Create clear and concise documentation that supports delivery teams and operational handoff. - Communicate what was done and why in order to improve transparency and consistency. - Continuous Improvement - Identify operational friction, repeated work, and inefficient processes and propose practical improvements. - Work with leadership to prioritize what to automate now and what to automate later. - Travel - Occasional scheduled travel for onsite project work. Qualifications - Strong knowledge of routing, switching, VPN, segmentation, and diagnostic workflows. - Experience with virtualization platforms such as VMware or Hyper V. - Microsoft 365 administration skills including identity and security controls. - Familiarity with enterprise backup and replication technologies. - Practical experience with basic public cloud services such as virtual machines, networking, storage, identity, and security controls in Azure or AWS. - Exposure to automation tools or infrastructure as code concepts with a desire to expand them over time. Mindset - Comfortable switching between hands-on implementation, deep troubleshooting, and incremental improvement work. - Understands how to balance getting the job done today with making the job easier in the future. - Strong analytical skills and the ability to break complex issues into clear steps. - Operates independently with sound judgment and communicates clearly. Nice to Have - Experience in the credit union or financial services industry. Work Environment Location: Remote or Hybrid in Tomball, Texas. You will be joining a team that is modernizing how we deliver projects and managed services. This role is ideal for someone who thrives in real world engineering constraints while contributing to a shift toward cleaner, more scalable, and more automated operations.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Tier 2 Technical Support Specialist, you’ll be the go-to guru for escalated technical issues, helping our clients navigate the ever-evolving IT landscape. Your day-to-day will include: - Troubleshooting and resolving escalated tickets with expertise and efficiency. - Supporting and maintaining environments running Microsoft 365, VMware, Veeam, VDIs, Mimecast, CATO, etc. - Assisting with networking, cloud solutions, and security best practices. - Providing top-notch customer service—because IT support is more than just fixing problems; it’s about making people’s lives easier! - Collaborating with our Tier 1 team and mentoring junior techs. - Identifying recurring issues and implementing proactive solutions. Qualifications - 2+ years of IT support experience in an MSP or similar environment. - Strong knowledge of Windows Server, Active Directory, M365 administration, and virtualization (VMware/VDIs). - Experience with backup and disaster recovery solutions like Veeam and/or Zerto. - Networking know-how, including firewalls, SD-WAN (CATO), and monitoring tools (Auvik). - A knack for troubleshooting, problem-solving, and thinking on your feet. - Excellent communication skills—tech talk is great, but making it understandable to clients is even better! - The ability to work independently and as part of a fun, dynamic team. Requirements - Bonus Points For: - Experience with NinjaOne, Auvik, and Halo. - Certifications such as Microsoft, VMware, or CompTIA Network+/Security+. - Previous experience working with credit unions or financial institutions. Benefits - A collaborative and friendly team that supports each other. - Opportunities for growth, training, and certification support. - Flexible work environment with a mix of remote and on-site support. - Competitive salary, great benefits, and the chance to work with cutting-edge technology. Company Description We’re a growing Managed Services Provider (MSP) that specializes in supporting credit unions with their IT needs. Our mission? To keep their technology running smoothly, securely, and efficiently—so they can focus on serving their members. We’re all about teamwork, innovation, and having fun while doing what we love.