Professional Service Bureau Inc.

Role Description Coordinates with patients via phone conversations to resolve their self pay balance on behalf of the medical facility. - Connect with patients via outbound call regarding outstanding balances - Answer and appropriately handles inbound calls - Offer financial assistance and other opportunities for patients unable to make guideline payments - Offer and establish payment plans to help patients manage payment of balances - Shadow with personnel to assist in knowledge training - Respond to patient billing and statement inquiries - Obtain detailed necessary information to relay to medical facility for further review - Review accounts for delinquent payments and send final letters if applicable - Follow client specific standard operating procedures Qualifications - Knowledge of medical terms, insurance and the billing process - Prior healthcare customer service experience preferred - High school diploma or general education degree (GED) - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations - Ability to write reports, business correspondence, and procedure manuals - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form - Ability to deal with problems involving several concrete variables in standardized situations - Knowledge of Database software - State of Minnesota Collection License - Favorable Criminal Background Investigation results Requirements - Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell - Occasionally required to walk - Must regularly lift and/or move up to 10 pounds - Specific vision abilities required to work with computers Benefits - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Work Environment - The noise level in the work environment is usually moderate