Premagic

• Build and maintain strong, long-term relationships with assigned clients. • Act as the main point of contact for customers, ensuring smooth onboarding and ongoing support. • Understand client objectives and ensure successful use of our platform to achieve desired outcomes. • Monitor customer engagement and proactively identify opportunities for upselling and cross-selling. • Collaborate closely with internal teams (Sales, Product, and Operations) to ensure seamless service delivery. • Manage client renewals, track success metrics, and reduce churn through consistent engagement. • Handle escalations effectively while maintaining a positive customer experience. • Collect and share customer feedback to help shape future product enhancements.

• Organic Lead Generation (30%) • Execute content marketing and SEO strategies to drive inbound leads • Optimize website content and landing pages for conversion • Build and nurture our LinkedIn organic presence • Track and improve lead attribution across all channels • Event Research & Execution (30%) • Research and identify 24+ annual events where our target audience gathers • Coordinate event participation from pre-planning to post-event follow-up • Work with our field marketer to maximize event ROI • Create event assets, booth materials, and follow-up campaigns • Product Marketing (25%) • Translate product features into compelling value propositions for CMOs and event heads • Develop case studies, testimonials, and customer success stories • Create sales enablement materials (one-pagers, pitch decks, competitive battle cards) • Support the repositioning of Premagic from 'photo gallery' to 'enterprise platform' • Social Media & Community (15%) • Manage LinkedIn company page and engage with industry conversations • Create and schedule social content that resonates with event marketing professionals • Monitor industry trends and translate them into content opportunities • Build relationships with event industry influencers and communities