Prólina

Role Description Join the team as a German-speaking Customer Service Agent, one of Germany's most trusted insurance groups. You'll assist customers with inquiries, process claims, manage insurance documentation, and ensure all actions comply with regulatory standards. This is a remote role that requires accuracy, empathy, and the ability to handle complex insurance topics while delivering excellent customer service. Key Responsibilities - Handle customer inquiries and resolve insurance-related questions - Process claims, applications, changes, conversions, and terminations - Manage general account requests: address changes, SEPA mandates, account updates - Ensure accurate data entry and compliance with GDPR and internal regulations - Prepare insurance offers (liability, accident, property, legal expenses) via cross-selling - Support registrations for the My HUK online self-service portal - Process incoming documents (post/email) within SLAs - Escalate complex cases when required - Participate in ongoing training to maintain high performance Qualifications - German C2 — excellent written and verbal communication - Strong empathy, listening skills, and ability to explain complex information - Advanced problem-solving and decision-making skills - Proven ability to handle challenging interactions calmly and professionally - High level of accuracy and compliance awareness - Solid operational skills: documentation, multitasking, process adherence - Confident working with Windows, Android, Chrome, MS Office & CRM systems - Typing: 25 WPM with 85% accuracy - High school diploma or higher Training & Development - You will benefit from one of the most structured onboarding programs in the sector: - 61 days of training - Induction - On-the-job practice - Continuous refresher courses - Full support to ensure success from day one Compensation & Contract - Base Salary: 1,450 EUR gross/month - Monthly Productivity Bonus: Up to 10% (max 145 EUR gross) - Total Monthly Compensation: MIN: 1,450 EUR, MAX: 1,595 EUR - Contract Duration: 8-month contract - Relocation Support: Provided in full (details shared during offer stage) Why Join - Fully remote position with structured onboarding - Trusted German insurance project (HUK-COBURG) - Competitive salary + bonus package - Career growth and cross-skilling opportunities - Supportive and professional working environment

Role Description Join our team as a Dutch-speaking Customer Expert, where you'll be the first point of contact for customers and partners. You'll manage after-sales support via phone, chat, and email, handling topics such as: - Orders - Delivery status - Product details - Invoicing - Complaints This position is ideal for proactive problem-solvers who enjoy complex issue resolution and want to grow into roles such as mentor, trainer, or quality specialist. Qualifications - Dutch: C1+ - English: B2+ - Solid PC & multitasking skills - Excellent stress tolerance - Strong problem-solving ability - Previous customer-facing or sales experience is a plus (not mandatory) Requirements - Provide high-quality support via phone, chat, and email - Manage after-sales cases: orders, delivery, payments, warranties, returns - Resolve escalated and complex situations - Use multiple tools to identify and solve customer issues efficiently - Collaborate with partners and internal teams - Maintain a professional, customer-first approach at all times Benefits - Monthly Salary: 1,300 € gross/month - Performance Bonus: Up to 15% of monthly gross salary (productivity-based) - Relocation Bonuses (phased): - +400 € gross after 3 months - +400 € gross after 6 months - +400 € gross after 9 months - Accommodation Bonus: 150 € gross/month for the first working year

Role Description Join the team as a German-speaking Customer Service Agent, one of Germany's most trusted insurance groups. You'll assist customers with inquiries, process claims, manage insurance documentation, and ensure all actions comply with regulatory standards. This is a remote role that requires accuracy, empathy, and the ability to handle complex insurance topics while delivering excellent customer service. Key Responsibilities - Handle customer inquiries and resolve insurance-related questions - Process claims, applications, changes, conversions, and terminations - Manage general account requests: address changes, SEPA mandates, account updates - Ensure accurate data entry and compliance with GDPR and internal regulations - Prepare insurance offers (liability, accident, property, legal expenses) via cross-selling - Support registrations for the My HUK online self-service portal - Process incoming documents (post/email) within SLAs - Escalate complex cases when required - Participate in ongoing training to maintain high performance Qualifications - German C2 — excellent written and verbal communication - Strong empathy, listening skills, and ability to explain complex information - Advanced problem-solving and decision-making skills - Proven ability to handle challenging interactions calmly and professionally - High level of accuracy and compliance awareness - Solid operational skills: documentation, multitasking, process adherence - Confident working with Windows, Android, Chrome, MS Office & CRM systems - Typing: 25 WPM with 85% accuracy - High school diploma or higher Training & Development - 61 days of training - Induction - On-the-job practice - Continuous refresher courses - Full support to ensure success from day one Compensation & Contract - Base Salary: 1,450 EUR gross/month - Monthly Productivity Bonus: Up to 10% (max 145 EUR gross) - Total Monthly Compensation: MIN: 1,450 EUR, MAX: 1,595 EUR - Contract Duration: 8-month contract - Relocation Support: Provided in full (details shared during offer stage) Benefits - Fully remote position with structured onboarding - Trusted German insurance project (HUK-COBURG) - Competitive salary + bonus package - Career growth and cross-skilling opportunities - Supportive and professional working environment

Role Description As a Bilingual Customer Service Advisor, you will: - Respond to and log customer inquiries via phone and email with accuracy and professionalism. - Maintain meticulous records of consumer feedback and questions in the customer services database. - Handle client complaints efficiently, following the company's escalation policy. - Resolve support calls and emails within agreed Service Level Agreements (SLAs). - Troubleshoot issues using system knowledge, support documentation, and analytical questioning. - Provide proactive recommendations to solve common problems and improve customer experience. Qualifications - Native or fluent in Croatian. - Proficient in English (C1 level). - Skilled problem-solvers with strong troubleshooting abilities. - Hold a High School Diploma or higher. - Able to work independently and collaboratively in a fast-paced environment. Benefits - Salary: €1,200 gross per month x 14 salaries (12 monthly + 1 on Easter + 1 split between Summer and Christmas). - Performance Bonus: Recognizing your dedication and results (confirm details in project tables). - Meal Allowance: €50 meal voucher per month for all projects. - Insurance: Private Health & Life Insurance. - Leave: 25 days of annual leave. - Relocation Support: 3 weeks accommodation in a premium hotel near the office. - €300 relocation allowance for candidates moving from abroad (first payment included). - Permanent contract for on-site employees. - Possibility of remote work anywhere in Greece (6-month renewable contracts). - Working hours: 40h/week (8 hours/day, Monday–Friday). - Schedule: Mon–Sun, 08:00–17:00 (rotational). Company Description Be part of a supportive, international team that values innovation and customer satisfaction. Relocate easily with full support for your initial transition to Athens. Develop your career in the travel and customer service industry, gaining exposure to global clients and cutting-edge systems.

Role Description As a Travel Support Agent, you will assist customers via phone, email, and messaging, primarily in German. You'll handle booking modifications, cancellations, refunds, complaints, and general travel inquiries while delivering high-quality customer experiences. English is used for training and internal communication. - Manage booking changes and cancellations (flights, hotels, packages) - Process refunds and payment-related inquiries - Provide service recovery solutions and complaint handling - Support partner/extranet accounts and customer reviews - Ensure accuracy, efficiency, and customer satisfaction Qualifications - German C1 / Native (mandatory) - English B2+ - Strong communication and customer-oriented mindset Requirements - Rotational shifts between 08:00–00:00 - Monday–Sunday (5 working days per week) Benefits - Private healthcare - Free Greek language courses - Career development opportunities - International and inclusive work environment - Certified Great Place to Work employer Company Description Join a Global Travel Leader and support one of the world's largest online travel platforms, helping millions of customers book flights, hotels, and travel services. Be part of an international team assisting travelers throughout their entire journey — from booking to post-travel support.

Role Description As an Interpreter, you will play a crucial role in facilitating communication between clients and stakeholders in Ukrainian and English. This involves providing precise interpretation in specialized fields, where clarity and accuracy are paramount. Project: a leading provider of interpretation and translation services globally, specializing in technical fields such as Insurance, Legal, and Medicine (General and Forensic). We are currently expanding our team to serve the Ukrainian market, ensuring accurate communication and understanding across critical sectors. Contract Details - Contract Type: Temporary, renewable - Initial Duration: 12 months - Subsequent Extension: Additional 12 months - Permanent Contract: Possible after 2 years - Benefits: Private health insurance upon contract signing, in addition to standard insurance Training - Duration: 3 weeks - Language: Conducted in English - Hours: 8 hours per day, starting between 08:30h and 09:30h - Content: - Integration into the Portugal team - Software training - Product and service knowledge - Customer management (phone, email, chat) - On-the-job training - Compensation during training: 92.8 EUR per week Compensation and Benefits - Salary Options (monthly gross): - 1,227.32 EUR, including Christmas and Holiday bonuses, plus food allowance - 1,040.66 EUR, including room allowance, Christmas and Holiday bonuses, plus food allowance - Additional Benefits: - Private health insurance - Meal card - Holiday bonuses - 22 days of annual leave Working Conditions - Hours: 40 hours per week (8 hours per day with an additional lunch break) - Shifts: Rotational shift pattern, 24/7 coverage - Location: Remote position based in Portugal - Holidays: 22 days per year, aligned with Portuguese public holidays Relocation Package – We’ve Got You Covered! - Airport pickup upon arrival - Full administrative support (residency registration, banking setup, etc.) - Reimbursement of your initial flight - Annual return flight to your home country (EU residents only) - 14 months of fully equipped company housing - Welcome kit with essentials (towels, sheets, pillow, and more) Your Workplace You will work remotely, supported by company-provided equipment and necessary software to perform your duties effectively. Qualifications - Fluency in Ukrainian and English (spoken and written) - Proven experience in interpretation, preferably in technical fields (Insurance, Legal, Medicine) - Excellent communication and interpersonal skills - Ability to adapt to a rotational shift schedule - Commitment to professional development and continuous learning - Documents accepted: - EU citizenship - Residence card - Certificate of Protection (refugees) Join Our Team If you are passionate about languages and dedicated to ensuring accurate communication in critical sectors, we encourage you to apply. Language Line Solutions offers a dynamic work environment with opportunities for growth and professional advancement. Apply now and embark on a rewarding career with us! Joining deadline: 09/03/2026