PMA Companies

Role Description As a member of our underwriting support team, you will provide high level support to the underwriting function. In this role, you will assist in the preparation of new business quotes and policy issues, as well as rating both new business and renewal applications, while maintaining accuracy and targeted due dates. - Complete portfolio process (RPA) prior to renewal date - Complete pre-underwriting process of renewals by Underwriter due date and new business submissions - Coordinate the pre-underwriting process which includes, but is not limited to: - Review of application - Request for additional information from agent or PMA staff - Classification of exposures - Ordering RMA, D&B, MVR's and synopsis - Completion of loss trend and development - Analysis of large claims and loss trends - Review of prior audits - Complete new business, renewal and financial notification forms. - Attend and fully participate in all Team and Underwriting Meetings - Meet with assigned underwriter weekly to discuss and prioritize work processes and tasks - Process work in a timely and accurate manner - Rate and issue WC new business and renewal policies. Provide instruction to the Rating Center for completion of PAL lines new business and renewal policies. - Issue WC and Auto state filings as required. - Review correspondence including: Mid-term endorsement requests, Cancellation requests, WC Bureau letters. Respond to inquiries within UA authority. - Maintain Corporate Underwriting Image Standards. - Contact producers and insureds to obtain information and expedite service. - Visit Agents with an Underwriter for the purpose of establishing contact and acquainting them with work routines. - May assume a major role in training new hires, special projects, and learning & presenting new material to other Underwriting Assistants. - Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work. Qualifications - High School diploma or equivalent. - 1-3 years of experience in an underwriting function. - Sufficient knowledge of at least one or more lines of business to approve and process new and renewal policies that meet all parameters established by underwriters. - Experience working with internal/external clients. - Ability to maintain professional, proficient working relationships. - Strong team skills. Requirements - PMA is providing applicants with the anticipated wage range for this position in compliance with state regulations. The wage range for this role is $22.56 to $35.90. Wage ranges are based on national market data and may cover a wide range of geographies. Applicants may be paid above, within or below this range based on a variety of factors.

Role Description Investigates, evaluates, reserves and resolves Commercial Automobile, First Party Property and General Liability claims for self-insured and unbundled clients. Provides a superior level of customer service to internal and external business partners. Administers and resolves claims for TPA clients in a timely manner and in accordance with client, company and regulatory guidelines. - Promptly investigates all assigned claims for coverage, liability, damages, subrogation and contribution. - Ensures timely disposition of all claims in accordance with client, regulatory and statutory requirements. - Within granted authority, establishes appropriate loss and expense reserves with documented rationale. - Maintains and adjusts reserves over the life of the claim to reflect changes in exposure. - Notifies appropriate claims management and clients when exposure exceeds authority. - Negotiates claims resolution within granted authority. - Establishes and executes appropriate action plans for claim resolution including loss cost management while achieving appropriate balance between allocated expense and loss outcome. - Works collaboratively with the client and internal and external business partners in investigating and reaching appropriate disposition of all claims. - Selects and manages service vendors to achieve appropriate balance between allocated expense and loss outcome. - Maintains a working knowledge of regulatory and jurisdictional requirements for assigned claims territory. - Demonstrates technical proficiency through timely, consistent execution of best claim practices and established claims handling guidelines. - Communicates effectively with internal and external customers on claims and account issues. - Provides a high degree of customer service. - Maintain and manage a diary system and claim pending to efficiently and effectively resolve all claims. - Potential local travel. - Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work. Qualifications - Bachelor's degree and a minimum of 3 years of progressively responsible experience handling Commercial Automobile, First Party Property and General Liability claims required. - Experience handling NJ claims. - Familiarity with coverage, negligence principles, investigation and negotiation techniques. - Obtains and maintains state adjusting licenses, as needed. - Ensures that all state-required Continuing Education Credits are obtained as needed to maintain license. - Strong organizational skills and detail oriented. - Ability to work independently, handle multiple tasks simultaneously and exercise good judgment. - Working knowledge of Auto, Liability and Property claims handling practices. - Excellent verbal and written communication skills. - Excellent customer service skills. - Computer literacy, including working knowledge of MS Office including Word, Excel and PowerPoint.

Role Description As a member of our claims team, utilize your knowledge of Workers Compensation to independently investigate, evaluate and resolve assigned claims of a more complex nature in order to achieve appropriate outcomes. In this position you will administer and resolve highest risk management expectations claims in a timely manner in accordance with legal statutes, policy provisions, and company guidelines. - Promptly investigate all assigned claims with minimal supervision, including those of a more complex nature - Determine coverage, compensability, potential for subrogation recovery, and second injury fund (when applicable) - Alert Supervisor and Special Investigations Unit to potentially suspect claims - Ensure timely denial or payment of benefits in accordance with jurisdictional requirements - Establish appropriate reserves with documented rationale, maintain and adjust reserves over the life of the claim to reflect changes in exposure - Negotiate claims settlements with client approval - Establish and implement appropriate action plans for case resolution including medical and disability management, litigation management, negotiation and disposition - Work collaboratively with PMA nurse professionals to develop and execute return to work strategies - Select and manage service vendors to achieve appropriate balance between allocated expense and loss outcome - Maintain a working knowledge of jurisdictional requirements and applicable case law for each state serviced - Demonstrate technical proficiency through timely, consistent execution of best claim practices - Communicate effectively, verbally and in writing with internal and external parties on a wide variety of claims and account issues - Provide a high degree of customer service to clients, including face to face interactions during claims reviews, stewardship meetings and similar account-specific sessions - Authorize treatment based on the practiced protocols established by statute or the PMA Managed Care department - Assist PMA clients by suggesting panel provider information in accordance with applicable state statutes - Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work Qualifications - CA License and SIP designation required; Must reside in CA - Bachelor's degree, or four or more years of equivalent work experience required in an insurance related industry required - At least 3-5 years' experience handling lost time workers compensation claims required; past experience with CA jurisdiction is required - Associate in Claims (AIC) Designation or similar professional designation desired - Active license required or ability to obtain license within 90 days of employment in mandated states - Familiarity with medical terminology and/or Workers' Compensation - Strong organizational skills with demonstrated ability to work independently and deal effectively with multiple tasks simultaneously - Proven critical thinking skills that demonstrate analysis/judgment and sound decision making with focus on attention to details - Strong verbal, written communication skills and customer service skills - Computer literacy, including working knowledge of MS Office Product Suite, i.e. Word, Excel, PowerPoint - Ability to travel for business purposes, approximately less than 10% Requirements PMA is providing applicants with the anticipated wage range for this position in compliance with state regulations. The wage range for this role is $75,000 to $101,000. Wage ranges are based on national market data and may cover a wide range of geographies. Applicants may be paid above, within or below this range based on a variety of factors.

Role Description The Information Security Intern will assist the Governance Risk & Compliance Analysts and Information Security Engineers with daily operational tasks including key controls that use the following technologies: - Microsoft Office 365 - Active Directory - Varonis - Splunk - Crowdstrike - Proofpoint The intern will be given tasks to complete independently with limited supervision in support of the overall security environment work including third party risk assessments. The internship will take place in a remote capacity. Qualifications - Currently enrolled in accredited undergraduate college - Ability to communicate effectively both orally and in writing - Good project management skills - Strong interpersonal, teamwork, and leadership skills - Good analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions - Must be eager to learn, self-motivated, flexible, accountable and can effectively handle multiple tasks at one time - Excellent organizational and time-management skills - Knowledge of computers to operate effectively with PowerPoint presentations, Excel spreadsheets, and Microsoft Office products Requirements - Internship will run from ~06/2026 through ~12/2026

Role Description Investigates, evaluates and resolves complex and litigated workers' compensation claims in order to achieve prompt and appropriate outcomes. Provides a superior level of customer service to internal and external business partners. Administers and resolves claims in a timely manner and in accordance with legal statutes, policy provisions, and company guidelines. - Promptly evaluates all assigned claims; establishes and executes a strategy to mitigate indemnity, medical and allocated loss adjustment expense exposure. - Ensures timely disposition of all claims in accordance with regulatory and statutory requirements. - Tracks status of assigned claims, individually and in the aggregate, using available management reports and tools such as Excel. - Assures appropriate loss and expense reserves were established with documented rationale. - Maintains and adjusts reserves over the life of the litigation to reflect changes in exposure, keeping in compliance with reserve authorization process. - Notifies appropriate claim management when exposure exceeds authority. - Negotiates claims resolution within granted authority. - Establishes and executes appropriate action plans for claim resolution including loss cost management. - Works collaboratively with multiple internal and external professionals and business partners in reaching appropriate disposition of all claims. - Selects and manages service vendors to achieve appropriate balance between allocated expense and loss outcome. - Maintains a very strong working knowledge of applicable regulatory and jurisdictional requirements. - Demonstrates technical proficiency through timely, consistent execution of best claim practices and established claims handling guidelines. - Communicates effectively with internal and external customers on claims and account issues. - Maintains and manages a diary system and claim pending to efficiently and effectively resolve all claims. - Manages litigation to achieve appropriate financial outcomes. - Effectively manages defense counsel to properly protect the insured and Lodestar interests. - Participates with claims management in the counsel evaluation process of staff and panel counsel. - Makes recommendations for the addition/deletion of counsel. - Potential regional travel for attendance at hearings and trials. - Demonstrate commitment to Company’s Code of Business Conduct and Ethics. - Apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work. Qualifications - Must be licensed to adjust claims in MN, IL and IN. - Experience adjusting claims in MN required plus IL and IN preferred. - A minimum of 7 years of progressively responsible experience in handling complex workers compensation claims and workers compensation litigation required. - Bachelor's degree desired. - Strong level of expertise in commercial workers compensation coverage, evaluation and negotiation techniques. - Strong organizational skills and detail oriented. - Ability to work independently, prioritize workload, handle multiple tasks simultaneously and exercise good judgment. - Working knowledge of workers compensation claims handling practices. - Excellent verbal and written communication skills, including a strong ability to actively lead or participate in meetings, presentations and seminars. - Excellent customer service skills, with emphasis on accessibility and responsiveness. - Computer literacy, including experience in Word, Excel and PowerPoint. - Strong litigation management skills and extensive knowledge of applicable regulations, legislation and judicial decisions in relevant jurisdictions. Requirements - Lodestar is providing applicants with the anticipated wage range for this position in compliance with state regulations. - The wage range for this role is $84,000 to $114,000. - Wage ranges are based on national market data and may cover a wide range of geographies. - Applicants may be paid above, within or below this range based on a variety of factors.