PIRATE.COM

• Develop a strong working knowledge of PIRATE’s offering, including product types, processes, services and equipment to maximise positive outcomes • Resolve Artist enquiries through inbound channels including phone calls, live messaging and emails, whilst also managing internal requests and processing equipment and estate reports with a high degree of speed and accuracy • Primarily responsible for managing Tier 1 - Information and Account Support, Tier 1 - Aftercare, and Tier 2: Level 1 tickets for live session enquiries • Processing GDPR Deletions and responding to Google and NPS reviews during downtime • Escalating more complex cases to Specialists or Team Leads whilst retaining strong ownership of interactions