Pimcore

• Provide deep technical expertise to Sales teams during complex sales cycles, acting as a subject matter expert on advanced product and architecture topics. • Support RFI/RFP processes and develop winning technical strategies. • Deliver tailored demonstrations (including code-level customization) for highly complex cases in collaboration with Sales and Partners. • Serve as a trusted advisor on architecture, integrations, and platform best practices. • Build long-term customer relationships and ensure ongoing success with Pimcore. • Proactively monitor customer satisfaction and identify early signs of churn. • Drive proactive problem resolution to minimize churn and improve customer retention, working closely with Partners and Sales Executives. • Identify growth and upsell opportunities within existing accounts. • Share customer insights and feedback with Product, Sales, and Marketing teams.