Pillar to Post Calgary

• Answer inbound phone calls, emails, text messages, and online inquiries • Guide homebuyers and Realtors through the inspection scheduling process • Explain inspection packages and additional services • Build rapport and provide a caring, professional customer experience • Respond quickly to customer questions and concerns • Schedule and confirm inspection appointments • Coordinate inspector availability and daily routes • Manage calendar changes, reschedules, and cancellations • Ensure inspection details are accurate and complete • Enter and maintain accurate customer information • Update appointment records and notes • Monitor pending opportunities and follow-up tasks • Assist with appointment reminders and communication workflows • Provide exceptional service to referring real estate agents • Follow established communication standards with Realtor partners • Help strengthen long-term referral relationships through timely communication and professionalism