Peter Millar

• Provide exceptional customer experiences and ensure that service promises are honored • Communicate professionally, accurately, efficiently, verbally, by email and in chat • Engage and optimize each customer’s experience by demonstrating patience and empathy • Resolve product-related inquiries and make purchasing recommendations • Identify and solve account issues related to product orders, deliveries, credits, and returns • Learn about the latest product releases and upcoming launches to recommend new products • Collaborate with other teams to share suggestions regarding quality assurance and product requests • Research fulfillment and shipping concerns; liaise with distribution teams to resolve concerns

• Provide information and analysis to customers regarding order fulfillment, order status and inventory availability • Influence, guide, and assist customers with sales opportunities through product knowledge, availability and cross selling • Ensure customer response SLAs are consistently met while projecting a friendly, helpful, and professional image in all customer interactions • Partner with Sales Executives in managing account base within defined sales territories