Pet Supplies Plus

Title: Product Development Specialist - Hybrid Location: Livonia (Headquarters) United States Job Description: Overview Is it your mission to make it easy for pet lovers to find products for their pets? Do you have a passion for detail and quality - if so, this is the place for you - come work in the neighborhood you love! The Product Development Specialist is a member of the Merchandising Team and will play an important role in bringing private brand pet products to market for Pet Supplies Plus and Wag N Wash stores. This position supports consumable categories including dog and cat food, treats, cat litter, and other everyday private brand essentials. It is a hybrid role that works in-office three days per week on Monday, Tuesday and Wednesday and is eligible to work remotely on Thursdays and Fridays. Responsibilities/Qualifications The Product Development Specialist will: - Own management of assigned inline and seasonal private brand projects, from ideation through launch and post‑launch follow‑up - Work directly with pet partners (co‑manufacturers) to develop new and improved private brand products - Manage multiple projects simultaneously while maintaining organization, accuracy, and deadlines - Collaborate with the marketing and design teams on new packaging designs, in-store signage, website content and store support documentation. - Collaborate with stores on new product ideas, process improvements, etc. - Work with the supply chain team on new item forecasting. - Create new item forms for new programs. - Complete eCommerce submission forms and product photoshoot requests. - Audit the website monthly to ensure images and information are correct. - Perform quality assurance (QA) checks on products to make sure our Pet Partners meet and maintain our quality standards. - Organize and track quality documentation. - Put our neighbors (customers) first by monitoring, tracking and analyzing product reviews, internal store returns, refunds and replacement data. PAWsome Product Development Specialist candidates will have: - Bachelor's degree or equivalent work experience. - Minimum 2+ years in product development, consumer product manufacturing, pet retail or related field. - Strong project management skills with the ability to juggle multiple priorities and deadlines - The ability to work well with cross functional teams as well as independently. - A high degree of detail‑orientation, strong organization skills, and be a proactive problem solver - Strong written and verbal communication skills. - Strong computer skills including advanced knowledge of MS Excel. About Company Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 730 locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.Pet Supplies Plus is ranked No. 21 overall in Entrepreneur Magazine's 2024 Franchise 500 list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com. EOE STATEMENT We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. Min Max

Role Description The full-time Customer Service Representative (Neighbor Service Coordinator) will be responsible for assisting with key initiatives designed to differentiate Pet Supplies Plus as a superior provider of customer service. This position will be responsible for responding to and disseminating incoming communication and information from Pet Supplies Plus Neighbors to the stores and key departments via email and phone. - Answering neighbor requests or inquiries concerning store service, products, company loyalty programs and other services via phone and email. - Working with stores and the field management team to resolve neighbor complaints in a timely, efficient and professional manner. - Maintaining records of incoming neighbor contact (phone and email) and the nature of each inquiry. - Providing reporting on inquiries and time to resolution. - Improving neighbor retention through programs and service provided to the neighbor. - Continually maintaining working knowledge of company services, promotions and programs. - Handling product recalls. - Advising neighbors on company information. Qualifications - A High school diploma; degree preferred. - 3-5 years related experience and knowledge of service delivery. - Strong customer service orientation. - Proven ability to communicate effectively (through oral and written communication) with internal and external customers with the highest degree of professionalism, clarity, and diplomacy while being firm as the situation necessitates. - Proven ability to work with minimal supervision. - Demonstrated ability to multi-task. - Ability to handle inquiries, and exercise good judgment in working with internal and external customers and apply critical thinking skills to solve problems. - Ability to prioritize and execute tasks in a fast-paced environment. - Proficiency in data entry. - Solid MS Office products skills. Benefits - Min: USD $17.00/Hr. - Max: USD $18.00/Hr. Company Description Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 750 locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly. Pet Supplies Plus is ranked No. 21 overall in Entrepreneur Magazine's 2024 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com. EOE Statement We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The full-time Customer Service Representative (Neighbor Service Coordinator) will be responsible for assisting with key initiatives designed to differentiate Pet Supplies Plus as a superior provider of customer service. This position will be responsible for responding to and disseminating incoming communication and information from Pet Supplies Plus Neighbors to the stores and key departments via email and phone. - Answering neighbor requests or inquiries concerning store service, products, company loyalty programs and other services via phone and email. - Working with stores and the field management team to resolve neighbor complaints in a timely, efficient and professional manner. - Maintaining records of incoming neighbor contact (phone and email) and the nature of each inquiry. - Providing reporting on inquiries and time to resolution. - Improving neighbor retention through programs and service provided to the neighbor. - Continually maintaining working knowledge of company services, promotions and programs. - Handling product recalls. - Advising neighbors on company information. Qualifications - A High school diploma; degree preferred. - 3-5 years related experience and knowledge of service delivery. - Strong customer service orientation. - Proven ability to communicate effectively (through oral and written communication) with internal and external customers with the highest degree of professionalism, clarity, and diplomacy while being firm as the situation necessitates. - Proven ability to work with minimal supervision. - Demonstrated ability to multi-task. - Ability to handle inquiries, and exercise good judgment in working with internal and external customers and apply critical thinking skills to solve problems. - Ability to prioritize and execute tasks in a fast-paced environment. - Proficiency in data entry. - Solid MS Office products skills. Benefits - Min: USD $17.00/Hr. - Max: USD $18.00/Hr. Company Description Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 750 locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly. Pet Supplies Plus is ranked No. 21 overall in Entrepreneur Magazine's 2024 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com.