perfectlyimperfectnm

Role Description We are seeking a high-performing Customer Success Manager to elevate the client experience across our behavioral health and recovery programs. This role is designed for someone who understands structured client journeys, proactive engagement, and outcome-driven support. You will own the client experience from onboarding through program completion, ensuring individuals remain engaged, supported, and progressing through care. While this is a healthcare environment, the mindset required is similar to high-growth Customer Success in SaaS: ownership, retention focus, proactive engagement, and measurable outcomes. - Own the full client lifecycle from onboarding through discharge - Drive engagement, retention, and program completion outcomes - Act as the primary point of contact for assigned clients - Identify at-risk clients and intervene early to prevent drop-off - Coordinate closely with clinical teams, case managers, and intake staff - Ensure a seamless, structured, and supportive client journey - Track client engagement and maintain accurate documentation in internal systems - Continuously improve client experience workflows and communication touchpoints - Support scaling of client success systems and processes Qualifications - 2–6+ years in Customer Success, Account Management, or Client Success roles - Strong experience managing client relationships and retention metrics - Ability to manage multiple accounts or client journeys simultaneously - Excellent communication, follow-up, and relationship management skills - Data-driven mindset focused on engagement, retention, and outcomes - Experience in healthcare, behavioral health, or patient coordination is a plus (not required) Requirements - SaaS Customer Success Manager (CSM) - Account Manager in tech, fintech, or subscription-based services - Client Success roles in high-growth startups - Healthcare coordination, case management, or patient services (secondary advantage) Benefits - Mission-driven work with measurable client impact - Opportunity to apply SaaS Customer Success skills in healthcare - Collaborative and supportive team environment - Growth opportunities in operations, client success, and program leadership - Meaningful work where outcomes matter beyond metrics

Role Description We are seeking a detail-oriented and data-driven Data Analyst to support and elevate outcomes across our behavioral health and recovery programs. This role is designed for someone who can transform client engagement data into actionable insights, helping improve retention, program effectiveness, and overall client success. You will play a key role in analyzing the full client journey, identifying trends, and enabling data-informed decisions across teams. While this is a healthcare environment, the mindset required is similar to analytics roles in high-growth SaaS organizations: structured data analysis, performance tracking, and continuous optimization. - Analyze client lifecycle data from onboarding through discharge - Track and report on engagement, retention, and program completion metrics - Identify trends, patterns, and risk indicators in client behavior - Build dashboards and reports to support operational and clinical teams - Collaborate with Customer Success, clinical staff, and leadership to inform decisions - Develop data models to improve forecasting and program performance - Monitor key performance indicators and recommend process improvements - Ensure data accuracy, integrity, and proper documentation in internal systems - Support the scaling of data infrastructure and reporting processes Qualifications - 2–6+ years in Data Analysis, Business Intelligence, or Analytics roles - Strong experience working with datasets, dashboards, and reporting tools - Ability to analyze large datasets and translate findings into actionable insights - Proficiency in tools such as Excel, SQL, Tableau, Power BI, or similar - Strong attention to detail and data accuracy - Experience working with cross-functional teams - Data-driven mindset focused on performance, trends, and outcomes Requirements - SaaS Data Analyst or Business Intelligence Analyst - Analytics roles in tech, fintech, or subscription-based services - Data-focused roles in high-growth startups - Healthcare analytics, patient data, or clinical reporting (secondary advantage) Benefits - Mission-driven work with measurable impact - Opportunity to apply analytics skills in healthcare - Collaborative and supportive team environment - Growth opportunities in analytics, operations, and strategy - Meaningful work where insights drive real human outcomes

Role Description We are seeking a detail-oriented Data Entry Specialist to support client experience operations across our behavioral health and recovery programs. This role is ideal for someone who excels in accuracy, organization, and maintaining structured records. You will play a critical role in ensuring client information, engagement data, and program documentation are consistently updated and reliable, directly supporting client success and care outcomes. While this is a healthcare environment, the position requires a high level of precision and accountability similar to data-focused roles in fast-paced, process-driven industries. - Accurately enter and update client information in internal systems - Maintain detailed records of client engagement, progress, and program activity - Review data for completeness, accuracy, and consistency - Support onboarding documentation and ensure all required information is properly recorded - Track and update client status throughout the program lifecycle - Identify missing or inconsistent data and follow up for correction - Collaborate with clinical teams, intake staff, and client success teams to ensure accurate documentation - Maintain confidentiality and compliance with healthcare data standards - Assist in organizing and improving data workflows and record-keeping processes Qualifications - 1–4+ years of data entry, administrative support, or records management experience - Strong attention to detail and accuracy - Ability to manage high volumes of data efficiently - Experience working with databases, spreadsheets, or CRM systems - Strong organizational and time management skills - Ability to handle sensitive and confidential information responsibly Requirements - Data Entry Specialist or Administrative Assistant - Records Clerk or Documentation Specialist - Experience in healthcare data entry, patient records, or medical administration (a plus, not required) - Experience in structured environments requiring accuracy and compliance Benefits - Stable, detail-focused work environment - Opportunity to contribute to meaningful healthcare outcomes - Supportive and collaborative team - Growth opportunities in administrative and operations roles - Work that directly supports client care and recovery