Pelico

• Build Trusted Customer Relationships: Strengthen relationships with customers to enhance their manufacturing intelligence with Pelico. • Conduct business reviews to celebrate successes, plan goals, and resolve escalations empathetically. • Oversee Customer Onboarding and Implementation: Lead onboarding by visiting customer sites and ensuring smooth software implementation. • Drive user adoption through clear and consistent communication. • Collaborate Across Teams and Share Feedback: Partner with sales, marketing, product, and support teams to ensure seamless customer experiences. • Share insights to influence product development and strategy. • Grow Accounts and Enhance Value: Identify and pursue upselling and cross-selling opportunities. • Work with sales to expand customer accounts and increase value. • Define Goals and Metrics with Customers: Collaborate with customers to establish clear goals, key metrics, and timelines. • Solve challenges to deliver maximum business value.