PEAK Event Services

• Serve as the primary point of contact for all our sister companies’ orders, ensuring prompt, professional assistance for new orders, service corrections, and customer inquiries. • Monitor phones and emails daily, while processing orders, updating Salesforce leads/opportunities, and entering future client orders. • Track UPS shipments and previous day’s pickups; follow up with clients if pickups were missed and coordinate rescheduling or drop-offs as needed. • Review and respond to UPS alerts throughout the day, proactively managing any shipping issues with Bright orders. • Use conflict resolution skills with professionalism and maintain composure under pressure. • Assist in monitoring sales team inboxes when team members are out of the office to maintain consistent client communication. • Reach out to clients for payment collection and follow up on outstanding quotes to support revenue goals. • Build and maintain strong relationships with internal customers by providing accurate, responsive, and solutions-oriented service. • Manage post-order concerns such as replacements, delivery tracking, and fulfillment discrepancies while coordinating with Operations under Reverie Social standards. • Navigate multiple software platforms to manage orders, communications, and data entry simultaneously. • Assist with virtual design appointments and execute special projects as needed. • Drive exceptional customer service by meeting or exceeding benchmarks in satisfaction, issue resolution, and efficiency.