PCV Career

Role Description We are looking for a Customer Service and/or Collections experienced individual for the Status I position at PCV Murcor. This individual must have the ability to handle multiple tasks and be adaptable to handling an array of vendor appraisers’ questions and appraisal order issues. The Status I position helps in facilitating the completion of the client reports and appraisal orders in a timely manner in accordance with the client’s requirements. This individual will be responsible for tracking down the licensed vendor appraisers to resolve any problems that may cause delays in the appraisal order process. This may include but is not limited to the delivery of appraisal reports and/or confirming delivery dates, among other tasks and responsibilities within this role. This individual must be comfortable with outbound/cold-calling related responsibilities and dealing with an array of personalities and problem resolutions. - Ensure that all outstanding orders are completed and submitted by the vendor due date and time - Collaborate with vendors to ensure on-time delivery of reports to the client - Effectively resolve problems that may lead to a delay in receiving the report and/or customer service issues - Serve as a conduit between vendor and clients - Make appropriate notations in the order file that describe the current status of the order - Provide feedback about vendor performance to vendor managers - Partner with client service managers to resolve client delays, questions, concerns, etc. - Handle inbound calls from vendors in support of updating orders and assisting vendors with open orders - Proactive in addressing potential problems and displays confidence in making decisions - Setting clear expectations on current and past due reports - Tracking and owning orders to ensure past due reports are received and/or escalated - May be asked to work on special projects, assigned other duties and/or cross-train to support business needs Qualifications - High School Diploma or Equivalent - Some college or higher Requirements - 1 - 3 years of Customer Service / Call Center experience - 1 - 3 years of soft collection experience - Experience in a fast-paced environment - Customer Service principles - Real Estate related industry - Appraisal Management - Ability to prioritize and manage multiple tasks - Detail-oriented with excellent listening and analytical skills - Excellent verbal and written communication skills - Microsoft Office Suite (Word & Excel) intermediate level and above - Ability to resolve problems and remove barriers to problem resolution - Negotiation skills to reach mutual agreements with vendors over issues - Ability to work independently with moderate supervision Company Description