PARADIGM SENIOR SERVICES INC

Role Description We are seeking a highly organized, systems-oriented Customer Enablement Manager to lead training and knowledge management initiatives across Careswitch. This role is responsible for building and maintaining customer-facing and internal training programs, knowledge base content, FAQs, workflow documentation, and educational resources that help users confidently navigate and utilize the platform. - Deliver engaging live and virtual product training sessions for customers - Develop structured training programs tailored to user roles and workflows - Create onboarding training materials for new customer users - Maintain training consistency across all customer accounts - Support ongoing customer education as new features and modules are released - Train internal employees on platform functionality, workflows, and updates - Create and maintain onboarding and refresher training for employees - Partner with department leaders to identify knowledge gaps and training needs - Ensure teams are aligned on product capabilities and best practices - Build and maintain a centralized knowledge base and help center - Create FAQs, SOPs, workflow documentation, video tutorials, and quick-reference materials - Continuously improve content based on support trends, customer feedback, and product updates - Track training participation, engagement, and content usage metrics - Monitor common support and usability issues to improve educational materials - Gather feedback from customers and internal teams to optimize training effectiveness Qualifications - Minimum of 3-7 years of experience in customer enablement, product training, learning & development, SaaS education/support, or knowledge management - Experience creating training materials and documentation for software platforms - Strong written and verbal communication skills - Exceptional organizational and project management abilities - Ability to simplify complex workflows into easy-to-understand training content - Comfortable presenting and training groups virtually and in person - Self-starter with strong attention to detail and follow-through - Experience working in SaaS, healthcare technology, or operations-focused platforms preferred - Experience with knowledge base systems, LMS platforms, and video training tools preferred - Experience supporting both customer-facing and internal training initiatives preferred Requirements - Bachelor's degree in Communications, Education, Instructional Design, Business, or a related field - Equivalent professional experience will be considered - Relevant certifications in instructional design, technical writing, or SaaS enablement (e.g., Certified Professional in Learning and Performance, or platform-specific certifications) are a plus Benefits - Medical, dental, and vision benefits - 401k retirement plan - Aflac benefits - Paid time off - Professional development support Compensation $70,000-$75,000 depending on experience