PANTHERx Rare Pharmacy

• Oversees the professional development of recent hires, ensuring readiness to serve as rare experts in patient-facing calls. • Manages and refines the clinical training structure in collaboration with the Patient Engagement, Operations, and Training departments. • Establishes expectations, standards, and best practices to institutionalize rare expertise across clinical teams. • Develops and maintains clinical call quality scorecard. • Trends and analyzes clinical call quality assessments to evaluate training effectiveness and identify opportunities for improvement. • Ensures clinical call review feedback is consistently provided and incorporated into performance evaluations. • Delivers 2–3 live CE sessions annually focused on clinician professional development. • Prepares materials and presentations to update, educate, and influence stakeholders regarding training program outcomes and clinician readiness at least quarterly. • Independently manages multiple work streams and deliverables to support organizational goals. • Contributes to a collaborative, positive team environment. • Adheres to current accreditation standards and workplace policies.