Paccurate

• Own a dedicated portfolio of customer accounts, overseeing the full customer lifecycle. • Be accountable for Net Revenue Retention (NRR) and ensure the value proposed during pre-sales is successfully realized post-implementation. • Lead customer onboarding and Paccurate platform implementations, from the initial handoff to the final go-live. • Drive consistent customer engagement through regular check-ins, product updates, and business reviews to strengthen Customer Satisfaction (CSAT) and foster long-term loyalty. • Serve as a product expert, providing comprehensive training to customers on the Paccurate platform and its full suite of products. • Efficiently oversee and manage customer issue resolution, turning challenges into positive, successful experiences. • Identify and execute on upsell opportunities within the customer base to support NRR goals. Manage all aspects of customer contracts, including renewals and overall retention efforts.