Outokumpu Careers

Role Description As a global leader in Stainless Steel, we're seeking a dynamic Customer Solutions Specialist (Multiple Levels – Specialist & Senior Specialist) to join our Commercial team. In these roles, you will serve as a critical technical liaison across the stainless-steel supply chain—supporting customers, resolving material issues, and ensuring product performance. You will work cross-functionally with Sales, Quality, Mills, and Operations teams to diagnose challenges, drive root-cause analysis, and deliver effective, customer-focused solutions. The Senior role will additionally lead complex investigations, influence corrective actions, and provide advanced technical expertise across high-impact customer situations. Qualifications - Bachelor’s degree preferred (Engineering or related field strongly preferred); High School Diploma or GED required. - Customer Solutions Specialist: Minimum 5 years of experience in the stainless-steel industry. - Senior Customer Solutions Specialist: 7–10+ years of relevant industry experience with deep technical expertise. - Strong knowledge of stainless-steel manufacturing processes, including cold rolling, hot rolling, and finishing operations. - Experience working in a manufacturing, service center, or industrial environment. - Proficiency in Microsoft Office and ERP systems (SAP, AS400, PRIME preferred). - Willingness to travel extensively (~70%). - Bilingual (English/Spanish) is a plus. Requirements - Diagnose and resolve product quality issues, identifying root causes and implementing solutions. - Provide direct technical support to customers and support claims resolution. - Inspect materials, review lab results, and coordinate with internal teams to ensure issue closure. - Collaborate cross-functionally to support day-to-day customer needs. - Lead complex, high-impact customer issues, driving deep root-cause analysis and long-term corrective actions. - Act as the technical escalation point for critical customers and situations. - Influence cross-functional teams and mill partners to implement sustainable solutions. - Drive continuous improvement initiatives and mentor junior team members. Benefits - 10 paid observed holidays plus 2 additional floating holidays to use at your discretion. - 80 hours of paid time off annually, prorated based on hire date. - 401(k) retirement plan with a 100% company match on the first 6% of your contributions. - Medical coverage with HDHP and PPO plan options featuring affordable premiums and deductibles. - Employer HSA contribution of $1,000 (individual) or $2,000 (family) for team members enrolled in the HDHP plan. - Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). - Dental and Vision coverage. - Employer paid Short Term and Long Term Disability Insurance. - Employer paid Group Life and AD&D insurance equal to 2½ times annual salary, with optional Supplemental Life and AD&D coverage. - Voluntary benefits, including Aflac supplemental plans, Aura Identity and Fraud protection, and Legal Insurance. - Employer paid wellness programs, including Calm Health, Hinge Health, and Lark.