Optimist Global Services

Role Description We are hiring Outbound Appointment Setters to support a high-volume campaign focused on booking qualified appointments for our client. This role is ideal for someone who is confident on the phone, persuasive, professional, and able to follow a script while still sounding natural and engaging. You will be responsible for: - Calling leads, qualifying prospects, overcoming objections, and successfully scheduling appointments into the client's calendar. Key Responsibilities - Making outbound calls to leads provided by the company - Following campaign scripts while maintaining a natural and professional tone - Qualifying prospects based on campaign requirements - Booking appointments accurately into the scheduling system - Handling objections and keeping the call moving forward - Updating notes and call outcomes in the CRM/dialer system - Maintaining daily call and appointment KPIs - Attending team coaching sessions and performance reviews - Ensuring all work is done with professionalism, integrity, and compliance Qualifications - Strong English communication skills (clear speaking voice) - Confidence making outbound calls and speaking with strangers - Sales mindset and ability to persuade without sounding pushy - Ability to follow scripts and adapt when needed - Basic computer skills (typing, navigating tabs, using CRM tools) - Reliable internet connection and quiet workspace - Ability to handle rejection and stay motivated - Strong attendance and punctuality (non-negotiable) Preferred Qualifications (Bonus, Not Required) - Previous experience in appointment setting, telemarketing, cold calling, or lead generation - Experience using CRMs or dialers such as Vicidial, HubSpot, Zoho, or similar - Experience booking appointments for industries like roofing, solar, real estate, insurance, or home services Agents will be evaluated based on: - Call volume per day - Talk time consistency - Appointment booking rate - Show-up rate (quality of booked appointments) - Script adherence & professionalism - CRM accuracy and note-taking - Attendance and schedule reliability Work Schedule - Full-Time (40 hours per week) - Fixed schedule shifts available - Must be able to work U.S. business hours - Overtime may be available depending on performance and campaign demand Compensation (Commission-Based) This is a commission-only position. Agents are paid based on performance and successful appointment outcomes. - Earn per appointment booked (qualified appointments only) - Additional performance incentives may be available based on weekly/monthly results - High performers can earn significantly more than fixed hourly roles - Consistent leads and calling system provided by the company - Commission is calculated based on campaign rules and appointment quality standards. Equipment Requirements - Laptop/Desktop computer (Windows preferred) - USB headset with noise cancellation - Reliable internet connection (minimum recommended: 20 Mbps download / 5 Mbps upload) - Quiet work environment (no background noise) Training & Onboarding - Paid training (if applicable) - Script + objection handling training - Live call monitoring and coaching - Continuous improvement training weekly Why Work With Optimist Global Services - Stable campaign opportunity - Clear growth path into leadership - Structured call center environment (not disorganized freelance work) - Professional team support and coaching - Performance-based recognition and bonuses Application Requirements - Updated resume - Short voice recording (optional but strongly recommended) - Answer the screening questions in the application