Optic Marketing Group

• Acts as the main point of contact for assigned clients. • Responsible for monitoring and assisting with the implementation and execution of client marketing campaigns after an account is sold. • Provide regular database maintenance to ensure CRM accuracy and the ability to pull data quickly. • Collaborate with internal teams to fulfill client requests and campaigns accurately and in a timely manner. • Investigate and resolve client concerns. • Communicate professionally, accurately, clearly, and courteously with clients and internal teams. • Maintain a high level of client retention year-over-year. • Conduct regularly scheduled reporting calls with each client to deliver campaign performance data in an easy-to-understand format. • Keep accurate records of all client correspondence in our CRM system (currently ClickUp). • Assist the internal team with the communication of strategy for each assigned account (PPC, SEO, Marketing Automation, Social Media, Website Development, Mass Media, etc.).