OPTEL Group

• Own and nurture long-term customer relationships across a portfolio of accounts, serving as a trusted partner. • Spend significant time engaging directly with customers to understand their operations, challenges, and evolving business goals. • Identify and drive revenue growth opportunities within existing accounts, including expansions, add-ons, renewals, and cross-sell opportunities across hardware and software solutions. • Lead customer-facing meetings and presentations. • Be accountable for customer-related commercial KPIs, including renewal rates, expansion pipeline, and Salesforce data accuracy. • Partner closely with Sales, Project Management, Support, and Product teams to align customer needs with OPTEL’s solutions and roadmap. • Monitor account health and proactively mitigate risks to retention and satisfaction. • Maintain disciplined Salesforce usage, ensuring activities, opportunities, forecasts, and customer insights are consistently tracked and up to date. • Advocate for the customer internally while balancing OPTEL’s commercial and strategic objectives (Voice of customer).

• Manage all project communications between the client and the Optel teams • Understand the requirements, costs, deadlines and limits of the project; • Be responsible for all project planning and execution required to ensure OPTEL delivers a quality solution on time and within budget • Gather critical information when preparing the specifications for a relevant solution • Lead/provide strategic guidance for master planning and execution of tasks throughout the delivery process • Assess and understand the risks and costs associated with the project, as well as its feasibility and deadlines • Based on customer needs, understand or prepare specifications and quotes • Monitor the design of the solution with the various stakeholders • Follow up on the various detailed design reviews with the Optel teams and the client • Participate in regular scheduled project review meetings to ensure tasks/stages/gates are being met in an efficient and timely manner • Prepare, review or approve the various technical documents and the required equipment • Ensure that solution specific test plans are written • Manage customer relationships and escalating project support issues to account managers and senior management as required • Communicate project objectives, schedule, budget and roadblocks with cross functional teams • Communicate effectively using all forms of communication at all levels of the company and customers