Only Connect

• Own the full denial and rejection management workflow — analyze, resolve, and resubmit. • Identify patterns in claim failures and implement corrections to prevent recurrence. • Communicate directly with insurance companies to dispute denials and negotiate resolutions. • Monitor aging accounts and follow up aggressively on unpaid or underpaid claims. • Track and report on key RCM metrics (denial rate, days in AR, collection rate). • Collaborate with billers to catch upstream issues before they become denials. • Support provider credentialing processes as needed.

• Verify client eligibility for mental health services, testing and psychiatric care. • Manage the onboarding process for new client accounts from first referral contact through intake. • Confirm sessions daily with clinicians, follow up to confirm progress notes, communicate with clients about changes in benefits, outstanding charges and resolving any deductible and/or benefit discrepancies. • Track daily clinician productivity, and check that against biweekly clinician and clearing house invoicing. • Maintain meticulous and organized records of all billing activities. • Demonstrate proficiency in Microsoft Excel for data management and analysis. • Have an understanding of mental health CPT codes or demonstrate quick ability to learn and synthesize that information. • Utilize Therapynotes EHR for billing and documentation purposes, with the flexibility and willingness to learn other EHR systems as needed. • Communicate effectively and professionally with insurance companies, clients (when necessary), and internal team members. • Work independently and effectively under pressure to meet deadlines.